Kaitlan Mclaughlin
Clarksville,TN
Summary
Dedicated Client Experience Manager with proven success in enhancing client retention through data-driven strategies and exceptional service. Expertise in managing complex inquiries and fostering long-lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Experience Manager
Mann, Smith & Cummings Insurance
Clarksville, TN
01.2022 - Current
- Analyzed client data trends to inform service adjustments and optimize offerings.
- Managed complex client inquiries, ensuring timely resolution and follow-up actions.
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Communicated with assigned accounts, set expectations and negotiated priorities.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Increased customer retention rate through proactive outreach efforts, including regular check-ins and follow-up communications.
- Coordinated with internal departments on implementation of new client business.
Administrative Assistant
VIP Clarksville Magazine
Clarksville, TN
03.2021 - 01.2022
- Managed scheduling for meetings, appointments, and events to optimize workflow and resource allocation.
- Assisted in preparing reports, presentations, and promotional materials for publication deadlines.
- Conducted research on industry trends to inform editorial decisions and content planning strategies.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Assistant Market Manager
Clarksville Parks and Recreation
Clarksville, TN
05.2021 - 10.2021
- Developed and implemented marketing strategies to enhance community engagement in recreational programs.
- Managed social media campaigns to promote events, resulting in increased visibility and attendance.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
Education
BBA - Business Management
Ausin Peay State Universtiy
Clarksville05-2021
High School Diploma -
Northwest High School
Clarksville, TN05-2017
Skills
- Exceptional communication
- Goal setting and achievement
- Data-driven decision making
- Client retention strategies
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Deadline oriented
- Effective workflow management
Affiliations
- Clarksville Housing Authority
- Clarksville Young Professionals
- Daughters of the American Revolution
Certification
- Licensed Insurance Agent - March 2022- Present
Timeline
Client Experience Manager
Mann, Smith & Cummings Insurance
01.2022 - Current
Assistant Market Manager
Clarksville Parks and Recreation
05.2021 - 10.2021
Administrative Assistant
VIP Clarksville Magazine
03.2021 - 01.2022
BBA - Business Management
Ausin Peay State Universtiy
High School Diploma -
Northwest High School