Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlen Glover

Smyrna,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Women's Event Management Director

Springhouse Church
01.2023 - Current
  • Developed a high-performing team of 8 by providing mentorship, guidance, and opportunities for professional growth.
  • Increased event attendance by 150% by implementing innovative event management strategies and techniques.
  • Managed events with tight deadlines, ensuring seamless execution and positive client feedback.

Cafe Operations Manager

Springhouse Church
01.2022 - Current
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.

Assistant Manager

9 Round Kickboxing
03.2018 - 05.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Lead Bartender

Harry T's Lighthouse
03.2018 - 05.2020
  • Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.

Professional Nanny

SELF
01.2018 - 05.2020
  • Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
  • Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
  • Provided transportation to extracurricular activities, promoting socialization opportunities outside of the home setting.

Education

Bachelor of Science - Psychology

Middle Tennessee State University
Murfreesboro, TN
12.2017

Skills

  • Contract Negotiation
  • Staff Development
  • Budget Control
  • Operations Management
  • Cross-Selling and Upselling
  • Complaint resolution

Timeline

Women's Event Management Director

Springhouse Church
01.2023 - Current

Cafe Operations Manager

Springhouse Church
01.2022 - Current

Assistant Manager

9 Round Kickboxing
03.2018 - 05.2020

Lead Bartender

Harry T's Lighthouse
03.2018 - 05.2020

Professional Nanny

SELF
01.2018 - 05.2020

Bachelor of Science - Psychology

Middle Tennessee State University

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Kaitlen Glover