KAITLIN CUNNINGTON
EL DORADO HILLS,CA
Summary
Energetic student eager to apply knowledge of project coordination and completion to achieve company goals.
Highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
FOLSOM, CA
10.2022 - 01.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Wrapped, labeled and dated food items for sale.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Selling and Staffing Supervisor
Victoria's Secret & PINK
Folsom, CA
10.2020 - 08.2022
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and managed associates in customer service and sales techniques.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Managed scheduling for store shifts to accomplish proper staffing.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Examined merchandise to verify correct pricing and attractive displays.
Cashier/Keyholder
Yogaberry
El Dorado Hills, CA
04.2019 - 04.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Operated cash register, taking payments and issuing customer receipts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Server
El Dorado Estates
El Dorado Hills, CA
05.2018 - 03.2019
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Maintained clean, safe and well-organized environment.
- Offered companionship and kindness to elderly patients.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Bussed and reset tables to keep dining room and work areas clean.
- Cleared dishes and glassware quickly following each course.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Broadcast Electronic Communication Arts (BECA)
San Francisco State University
San Francisco, CA05-2025
Associates Degree - Sociology
Folsom Lake College
Folsom, CA12-2023
High School Diploma -
Horizon Charter School
Lincoln, CA05.2020
Skills
- Building Customer Relationships and Loyalty
- Cash Register Operation
- Product Displays
- Safe Food Handling Practices
- Maintaining Clean Work Areas
- Managing Orders and Deliveries
- Reporting and Performance Analysis
- Strategic Selling
- Merchandising and Display
- Meeting Sales Goals
- Teamwork and Collaboration
- Adaptable and Flexible
Timeline
Barista
Starbucks
10.2022 - 01.2024
Selling and Staffing Supervisor
Victoria's Secret & PINK
10.2020 - 08.2022
Cashier/Keyholder
Yogaberry
04.2019 - 04.2020
Server
El Dorado Estates
05.2018 - 03.2019
Bachelor of Arts - Broadcast Electronic Communication Arts (BECA)
San Francisco State University
Associates Degree - Sociology
Folsom Lake College
High School Diploma -
Horizon Charter School
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