Kaitlin Davis
Pahrump
Summary
Dynamic customer service professional with a proven track record at Zappos, enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in data entry and cash handling, I excel in multitasking and critical thinking, consistently delivering exceptional results while fostering brand loyalty and retention.
Overview
9
9
years of professional experience
Work History
Sports Ticket Writer
Green Valley Ranch Resort Spa & Casino
Henderson
08.2019 - 02.2020
- Calculated and paid out winnings or referred patrons to cashiers.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Operated gaming equipment, inspected cards and monitored play to maintain security and protect house interests.
Customer Loyalty Representative
Zappos
Las Vegas
06.2017 - 04.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Resolved customer issues quickly and efficiently while maintaining a positive attitude.
- Processed account changes and maintained accurate records.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted customer retention by using exceptional interpersonal skills.
- Strengthened customer retention by offering discount options.
- Analyzed customer feedback data to identify areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Worked with multiple circles to create my own idea in company
Business Office Associate
CarMax
Henderson
04.2015 - 04.2017
- Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
- Developed and implemented procedures to ensure compliance with applicable laws and regulations.
- Accepted and processed payments from customer
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized paper filing system to maintain accurate records.
- Received and sorted incoming mail and delivered to applicable co-workers.
- Signed customer deals and advised of all purchase necessary documents
- Ran DMV desk with all DMV paperwork registration and called to make vehicles sellable
Lead Brand Representative
Justice For Girls
Henderson
04.2011 - 07.2014
- Worked with employers to identify and stock optimum products.
- Engaged with potential customers, providing product information and answering queries.
- Promoted positive company image through superior customer service experience
- Received payments
- Performed opening and closing duties
- Stocked, processed new inventory, performed floor changes
- Called stores for customrs for products
Education
High School Diploma -
Academy For Individualized Study
Las Vegas, NV12-2010
Skills
- Customer service
- Winnings calculation
- Cash handling
- Team leadership
- Issue resolution
- Time management
- Relationship building
- Problem solving
- Empathy and patience
- Attention to detail
- Data entry expertise
- Exceptional accuracy
- Team player attitude
- Sales experience
- Multitasking
- Critical thinking
- Adaptability
- Professional demeanor
Timeline
Sports Ticket Writer
Green Valley Ranch Resort Spa & Casino
08.2019 - 02.2020
Customer Loyalty Representative
Zappos
06.2017 - 04.2019
Business Office Associate
CarMax
04.2015 - 04.2017
Lead Brand Representative
Justice For Girls
04.2011 - 07.2014
High School Diploma -
Academy For Individualized Study
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