Kaitlin Donahoo
Brownwood,TX
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Depot liqour
Brownwood
11.2024 - Current
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Chef
Jack a Dons at The Crazy Lemon
Brownwood
11.2019 - 10.2023
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Stored foods correctly using correct storage containers and labelling systems.
- Checked quality of food products to meet high standards.
- Planned menus, ordered supplies and managed kitchen staff.
Server/Restaurant Hostess
Kerbey Lane Cafe
Austin, Texas
11.2018 - 11.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk Clerk
LaQuinta Inn & Suits
Brownwood , Texas
10.2017 - 09.2018
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input and confirmed reservations for guests.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Restaurant Hostess
Buffalo Wild Wings
Brownwood
05.2015 - 10.2017
- Managed reservations, waitlists, and special requests for large parties.
- Adhered to all safety regulations set forth by the restaurant management team.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered telephone to provide dining information and take reservations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
Premier High School
Early, TXSkills
- Upselling
- Retail loss prevention
- Promotional support
- Financial records oversight
- Merchandising
- Positive and professional
- Excellent communication skills
- POS system operation
Timeline
Sales Associate
Depot liqour
11.2024 - Current
Chef
Jack a Dons at The Crazy Lemon
11.2019 - 10.2023
Server/Restaurant Hostess
Kerbey Lane Cafe
11.2018 - 11.2019
Front Desk Clerk
LaQuinta Inn & Suits
10.2017 - 09.2018
Restaurant Hostess
Buffalo Wild Wings
05.2015 - 10.2017
Premier High School