Kaitlin Dunlap
Citrus Springs,Florida
Summary
A proven leader at Winn-Dixie with a track record of enhancing team performance and customer satisfaction. Skilled in managing operations within fast-paced retail environment, demonstrating ability to lead teams and optimize processes. Proven expertise in inventory management and customer relations, seeking to transition into new field while leveraging these transferable skills. Committed to applying results-driven approach to contribute to organizational success in a different industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fresh Manager
Winn-Dixe
12.2022 - Current
- Served as a mentor to team members, offering guidance and support in their professional development while also fostering a culture of teamwork and collaboration within the department.
- Analyzed sales data regularly to identify trends and adjust inventory levels accordingly, maximizing profits while minimizing waste.
- Assisted in the recruitment process for new employees, interviewing candidates and making recommendations based on their skills and experience related to the role.
- Reduced employee turnover by fostering a positive work environment, offering competitive wages, and providing opportunities for professional development.
- Optimized scheduling processes, resulting in more efficient use of staff resources during peak business hours.
Deli Manager
Winn-Dixie
04.2022 - 12.2022
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Worked closely with store leadership to develop and maintain budgets for the department,ensuring financial goals were consistently met or exceeded
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
Evening Manager
Winn-Dixe
03.2018 - 04.2022
- Collaborated with other managers to develop strategies for improving overall store performance.
- Monitored employee performance through regular evaluations, providing constructive feedback as needed to support growth and development.
- Provided excellent customer service, leading by example for team members to follow.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Customer Service Associate
Winn-Dixe
10.2014 - 03.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Cross-trained and provided backup support for leadership. Including Cashier, Bagger, Pricing associate, Produce associate and Grocery associate.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Weeki Wachee High School
Brooksville, FL05-2015
Skills
- Employee engagement
- Inventory management
- Staff training
- Problem-solving
- Customer service
- Adaptability and flexibility
- Scheduling and coordinating
- Analytical skills
Accomplishments
2018 - Retail Leaders 1- Department Manager Training 4 week on the job training and Leadership classes
2022- Retail Leaders 2 - Assistant Manager Training 6 weeks on the job Training, Leadership classes and Financial classes
Certification
- Certified Food Safety Manager, National Registry Of Food Safety Professionals - 2024-2029
Timeline
Fresh Manager
Winn-Dixe
12.2022 - Current
Deli Manager
Winn-Dixie
04.2022 - 12.2022
Evening Manager
Winn-Dixe
03.2018 - 04.2022
Customer Service Associate
Winn-Dixe
10.2014 - 03.2018
- Certified Food Safety Manager, National Registry Of Food Safety Professionals - 2024-2029
High School Diploma -
Weeki Wachee High School
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