Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Errajafallah

Cincinnati,OH

Summary

Dynamic Account Executive and Property Manager with a proven track record at Proforma Albrecht & Company and Dominium Management Services. Excelled in enhancing client satisfaction and streamlining operations, leveraging expert LIHTC compliance knowledge and exceptional interpersonal skills. Skilled in Yardi Voyager, adept at fostering team success and driving revenue growth through strategic leadership and effective communication.

Overview

9
9
years of professional experience

Work History

Account Executive

Proforma Albrecht & Company
07.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Maintained strong relationships with vendors and partners, negotiating favorable terms for advertising placements and promotional materials.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Organized regular client meetings to discuss progress on projects or address any issues faced during implementation processes.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.

Property Manager

Dominium Management Services
06.2015 - 07.2023
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Proficient in the LIHTC program
  • 8 years experience in Yardi and CRM
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Education

High School Diploma -

Glen Este High School
Cincinnati, OH

Skills

  • Excellent interpersonal skills with external customers/suppliers and internal employees
  • LIHTC compliance knowledge
  • Professional written and verbal communication
  • Adept with Yardi Voyager, CRM, and internet
  • Team Player to lead to success
  • Experience in Fair housing guidelines

Timeline

Account Executive

Proforma Albrecht & Company
07.2023 - Current

Property Manager

Dominium Management Services
06.2015 - 07.2023

High School Diploma -

Glen Este High School

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Kaitlin Errajafallah