Kaitlin Falci-Manzi
Freedom Care
Howard Beach,NY
1
Certification
14
years of professional experience
Clinical Medical Assistant student expected to graduate by March 2026 with 15+ years of professional experience in Customer service, Food preparation, Cash handling, Communication, and Teamwork. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Work History
Personal Care Assistant
4 Years 9 Months- Assisted patients with daily living activities such as bathing and dressing
- Monitored and documented patient vital signs and health status changes
- Provided compassionate companionship and emotional support to clients
- Assisted with mobility and safe patient transfers to prevent injury
- Communicated patient needs and concerns to healthcare team members
- Maintained a clean and safe environment for patients at all times
- Followed individualized care plans and reported any deviations promptly
- Provided personalized care and support to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client comfort and reported changes in condition to care team promptly.
- Assisted clients with activities of daily living, including bathing, grooming, dressing, and toileting.
- Supported safe mobility, transfers, and ambulation using proper lifting and positioning techniques.
- Prepared nutritious meals and followed individualized care plans to meet daily support needs.
- Coordinated daily schedules and reinforced medication reminders, appointments, and home safety routines.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
6 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, enhancing overall patron satisfaction.
- Assisted in inventory management by restocking supplies and organizing displays.
- Trained new cashiers on operational procedures and system usage.
- Managed cash drawer with accuracy, ensuring balanced end-of-shift reports.
- Implemented streamlined checkout processes, reducing wait times for customers.
- Maintained cleanliness and organization of front counter area to promote a welcoming environment.
- Collaborated with team members to improve service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier, Server, Host
1 Year 11 Months- Answered telephone calls and responded to customer inquiries promptly
- Cleaned and sanitized dining areas and equipment after each shift
- Executed daily production lists and achieved assigned service goals
- Greeted each customer with friendly eye contact and positive attitude
- Prepared and served hot and cold beverages according to specifications
- Processed customer payments accurately and provided correct change
- Assisted with resolving customer complaints to ensure satisfaction
Server
3 Years- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery process, enhancing overall dining efficiency.
- Trained new team members on service protocols and menu knowledge, fostering a cohesive work environment.
- Managed cash register operations accurately, ensuring proper handling of payments and transactions.
- Resolved customer complaints promptly, maintaining high standards of service and guest relations.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced dining experience.
- Analyzed service workflows to identify areas for improvement, leading initiatives that increased operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Certified Clinical Medical Assistant - Clinical Medical Assistant
Skills
Housekeeping tasks
Personal hygiene assistance
Emotional support
Grooming assistance
Housekeeping tasks
Certification
Clinical Medical Assistant | Stepful | National HealthCareer Association | 2026, Personal Care Assistant Certification | Freedom Care | New York , NY | 2022
Timeline
Personal Care Assistant
Freedom Care
01.2022 - CurrentRead More
Cashier
All American Bagel and Barista
08.2015 - 01.2022Read More
Cashier, Server, Host
Buffalo Wild Wings
08.2015 - 07.2017Read More
Server
Resorts World Casino
08.2012 - 08.2015Read More
Stepful
Certified Clinical Medical Assistant from Clinical Medical Assistant
Read More