Kaitlin Fliehman

• Assisted veterinarians during examinations and surgeries, ensuring patient comfort and safety.
• Administered medications and vaccinations according to established protocols and veterinarian instructions.
• Maintained accurate medical records, documenting treatments and patient progress consistently.
• Triaged emergency patients and prioritized care due to medical stability and condition.
• Discharged patients and spoke to owners in regards to medications treatment estimates and procedure reasonings.
• Coordinated client communications regarding appointment scheduling, follow-ups, and treatment plans.
• Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
• Improved patient care by assisting veterinarians with examinations and treatments.
• Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
• Collected patient biopsies and blood samples for laboratory analysis.
• Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
• Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
• Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
• Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
• Provided thorough preoperative preparations for surgical cases including clipping fur from incision sites while maintaining animal comfort throughout the process.
• Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
• Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Restrained animals for examination and treatment.
• Administered medications to animals in treatment and documented changes in condition.

• Managed daily operations of pet supply retail store.
• Oversaw inventory management and product ordering processes.
• Trained and supervised staff on customer service best practices.
• Took in surrendered animals and rehoused them (ex: dogs cats reptiles small animals fish)
• Developed promotional strategies to enhance customer engagement.
• Coordinated pet care workshops and community events for customers.
• Handled customer inquiries and resolved service issues effectively.
• Ensured compliance with health and safety regulations in store operations.
• Maintained relationships with suppliers for quality product sourcing.
• Maintained relationships with existing clients by providing superior customer service.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

• Assisted customers with product selection and answered inquiries about pet care.
• Maintained cleanliness and organization of sales floor and storage areas.
• Demonstrated proper use of pet supplies and equipment to customers.
• Processed sales transactions accurately using point-of-sale systems.
• Educated customers on pet nutrition and health products during consultations.
• Developed relationships with repeat customers to enhance service experience.
• Participated in store promotions and events to increase customer engagement.
• Helped customers find specific products, answered questions, and offered product advice.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.

Stayed homes and cared for my 3 children