Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Kaitlin Henson

Tempe,AZ

Summary

Motivated Health Sciences student with hands-on experience in customer service, front desk operations, and team-based environments. Background includes working as a salon receptionist, retail associate, and lifeguard, developing strong communication, multitasking, and safety skills. CPR certified with a strong interest in patient care, seeking an entry-level healthcare position to gain clinical experience and contribute to a positive patient experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Salon Receptionist

JCPenney
Phoenix, AZ
06.2024 - Current
  • Managed front desk operations, including scheduling appointments and handling high call volumes
  • Provided excellent customer service by greeting clients and addressing questions or concerns
  • Maintained organized records and ensured accurate client information
  • Handled transactions and processed payments efficiently
  • Collaborated with stylists to ensure smooth daily operations

Retail Associate

Marshalls
Phoenix, AZ
05.2023 - 06.2024
  • Assisted customers with product selection and provided a positive shopping experience
  • Maintained store organization, cleanliness, and visual merchandising standards
  • Operated cash register and handled transactions accurately
  • Worked in a fast-paced environment while maintaining attention to detail

Lifeguard

City Of Phoenix Aquatics
Phoenix, AZ
05.2022 - 08.2023
  • Monitored safety of patrons and responded quickly to emergencies
  • Enforced safety rules and maintained a secure environment
  • Provided first aid and CPR when necessary
  • Worked closely with team members to ensure effective communication and safety coverage

Education

Health Sciences

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2027

Skills

  • Patient Communication & Customer Service
  • Team Collaboration
  • Time Management & Multitasking
  • Attention to Detail
  • Professionalism & Confidentiality
  • Basic Medical Knowledge
  • Problem Solving

Accomplishments

  • Recognized for strong customer service and ability to create positive client experiences
  • Trusted to manage front desk responsibilities and handle high-volume interactions efficiently
  • Demonstrated reliability and accountability in fast-paced work environments
  • Consistently maintained professionalism while balancing work and academic responsibilities

Certification

CPR & First Aid Certified (2024)

  • Trained in emergency response, including CPR, AED use, and basic life-saving techniques
  • Demonstrates ability to remain calm and act quickly in high-pressure situations
  • Knowledge of safety protocols and patient care fundamentals

Languages

English

Interests

  • Wellness and healthy living
  • Learning about human anatomy and medical practices
  • Team-oriented environments and helping others

Timeline

Salon Receptionist

JCPenney
06.2024 - Current

Retail Associate

Marshalls
05.2023 - 06.2024

Lifeguard

City Of Phoenix Aquatics
05.2022 - 08.2023

Health Sciences

Maricopa Community Colleges, Mesa Community College
Kaitlin Henson