Heather Pilon

• Managed appointment scheduling using salon management software to optimize daily operations.
• Greeted clients warmly, enhancing customer satisfaction and loyalty.
• Assisted in inventory management, ensuring stock levels met service demands.
• Handled client inquiries and concerns promptly, maintaining positive salon atmosphere.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Listened closely to customer complaints and responded appropriately to issues.

• Provided exceptional customer service, addressing inquiries and ensuring satisfaction with dining experience.
• Maintained cleanliness and organization in kitchen and dining areas, adhering to health and safety regulations.
• Collaborated with team members to optimize workflow during peak service hours, enhancing efficiency.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• 3.7 GPA
• Varsity Cross Country and Track

40 clinical hours

80 lecture hours