Arnisa Iseni
New York
Summary
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
4
4
years of professional experience
Work History
Salon Receptionist
Eddie Plishti Salon
09.2024 - Current
- Responsible for opening and closing the reception area each day according to set guidelines
- Provided information about services, products and prices to customers
- Assisted in training new receptionists on proper use of the salon software system
- Booked appointments to allow sufficient time for requested services
- Greeted customers and provided exceptional customer service
- Resolved customer complaints in a professional manner
Eye Associate
LensCrafters
01.2024 - 07.2024
- Greeted customers, answered general questions and directed to appropriate locations
- Answered and directed incoming calls using multi-line telephone system
- Prepared patients and administered basic eye exam tests
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy
- Educated patients on proper care for their eyewear and vision health
- Prepared eye exam rooms for patient examinations
Sales Associate
Click Fashion
01.2022 - 07.2022
- Assessed customer needs to provide assistance and information on product features
- Received and displayed product shipments on store retail shelves upon delivery
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Cleaned shelves, counters and tables to maintain organized store
- Communicated with customers in a friendly, professional dialogue to determine needs
Receptionist
Starbase Optometry
01.2021 - 06.2021
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
- Greeted visitors entering establishment to determine nature and purpose of visit
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Scheduled and confirmed appointments
Education
Healthcare Administration -
Berkeley College
New York, NY05.2024
Skills
- Communication skills
- Customer service
- Friendly, positive attitude
- Time management
- Teamwork and collaboration
- Microsoft excel
- Bilingual
- Leadership
- Computer literacy
- Problem-Solving
- Organizational Skills
- Attention to detail
- Calm under stress
Languages
English
Albanian
Awards
Berkeley College Honors Program
Timeline
Salon Receptionist
Eddie Plishti Salon
09.2024 - Current
Eye Associate
LensCrafters
01.2024 - 07.2024
Sales Associate
Click Fashion
01.2022 - 07.2022
Receptionist
Starbase Optometry
01.2021 - 06.2021
Healthcare Administration -
Berkeley College
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