Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Kamonchanok Thammarit

Kamonchanok Thammarit

Virginia Beach,VA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Salon Receptionist

Beena's Barber and Salon
Virginia Beach, VA
03.2023 - Current
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Provided information about services, products and prices to customers.
  • Processed payments for services rendered.
  • Assisted stylists with client check-in and check-out procedures when needed.
  • Resolved customer complaints in a professional manner.
  • Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
  • Fostered relationships with existing clients through friendly conversation and follow-up inquiries.

Advisor I, Customer Service

CONCENTRIX COMPANY
03.2021 - 10.2021
  • Handled all customer queries through the customer support system (e.g Live chat, e-mails)
  • Advised general and in-depth information about advertising on Facebook platform; Collaborated with internal teams in order to solve advertisers' issues
  • Accomplished all SLAs required
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Front Desk Receptionist

Prajaktra Design Hotel
10.2020 - 12.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Medical Receptionist

DR.SAMRIT CLINIC
01.2019 - 08.2019
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Education

Bachelor of Arts major in English -

KHON KAEN UNIVERSITY
Thailand
03-2020

Major in Science-Mathematics -

UDON PITTAYANUKOON SCHOOL
03-2015

Skills

  • Customer Interaction
  • Product And Service Knowledge
  • Problem-Solving Skills
  • Decision-Making Skills
  • Multi-Task Management
  • Communication Skills
  • Customer Needs Assessment
  • Customer Service
  • Complaint Resolution
  • Client Satisfaction

Languages

English
Full Professional
Thai
Native/ Bilingual

Certification

  • Certificate of Achievement for the Completion of Facebook New Hires CS Training Wave 54A
  • Certificate of Appreciation - Best Jumper RR Improved

Timeline

Salon Receptionist

Beena's Barber and Salon
03.2023 - Current

Advisor I, Customer Service

CONCENTRIX COMPANY
03.2021 - 10.2021

Front Desk Receptionist

Prajaktra Design Hotel
10.2020 - 12.2020

Medical Receptionist

DR.SAMRIT CLINIC
01.2019 - 08.2019

Bachelor of Arts major in English -

KHON KAEN UNIVERSITY

Major in Science-Mathematics -

UDON PITTAYANUKOON SCHOOL

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Kamonchanok Thammarit