Summary
Overview
Work History
Education
Involvement at St. Olaf College
Awards
Timeline
Generic

Kaitlin Johnson

Stillwater,MN

Summary

Enthusiastic and reliable professional with experience in fast-paced restaurant settings, passionate about providing friendly and efficient service. Currently seeking a serving position where I can bring my strong work ethic, customer service skills, and attention to detail to help deliver amazing guest experiences.

Overview

7
7
years of professional experience

Work History

Server

Taypark House Boutique Hotel
Dundee, Scotland
01.2024 - 12.2024
  • Provided exceptional customer service to guests in a high-end hotel setting, ensuring a memorable dining experience.
  • Efficiently managed multiple tables during peak hours, maintaining accuracy and attention to detail in order taking and delivery.
  • Collaborated with kitchen and bar staff to coordinate timely and accurate order preparation, enhancing overall service efficiency.
  • Maintained cleanliness and organization of the dining area, adhering to health and safety regulations.
  • Resolved customer complaints promptly and professionally, ensuring guest satisfaction and repeat business.
  • Handled cash and electronic payments, balancing transactions with receipts to ensure accurate financial reporting.

Server

Charlie's Restaurant & Irish Pub
Stillwater, MN
06.2023 - 09.2023
  • Consistently delivered high-quality customer service, maintaining a positive demeanor and efficiently
    resolving customer inquiries and concerns to ensure guest satisfaction.
  • Handled cash and credit card transactions with accuracy, responsible for a daily cash drawer with zero
    discrepancies.
  • Effectively managed multiple tables and customer demands during peak hours without compromising
    service quality, leading to an increase in repeat customers.
  • Collaborated with fellow team members to manage seating arrangements, food delivery, and customer
    service, enhancing overall team efficiency and customer experience.
  • Adhered to health and safety guidelines to maintain a clean and safe dining environment, reducing
    potential health hazards.

Rock Climbing Wall Worker

St. Olaf College
Northfield, MN
12.2019 - 06.2023
  • Belayed students and ensured safety while students were climbing.
  • Cleaned and sanitized all climbing equipment.
  • Set up and took down all climbing equipment.
  • Assisted climbers by teaching correct climbing techniques.
  • Gave positive communication and helped people feel comfortable and safe at the wall.

Medical Assistant

Andros Ent
Inver Grove Heights, MN
03.2022 - 05.2023
  • Took and documented vital signs and extensive health history for patients, along with current complaints.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments for patients.
  • Helped improve patient outcomes by educating and advising on appropriate treatments and care.
  • Assisted physicians with minor surgeries, including preparing the operating room and sterilizing
    instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Called and faxed to clinics for referrals and patient records/test results.
  • Aided physicians in providing relevant and critical patient information efficiently.
  • Set up testing such as CT scans and endoscopy equipment.

Server

Indian Hills Golf Club
Stillwater, MN
05.2020 - 09.2020
  • Presented menus to patrons promptly after seating and answered questions about menu items, making
    recommendations upon request.
  • Resolved customer complaints promptly and professionally.
  • Set a positive tone for the entire dining experience as incoming guests' first contact point.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.

Cashier

Barbara Ann's Fudge Shoppe
Stillwater, MN
07.2017 - 08.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Conducted inventory counts regularly.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided fast, efficient, and exceptional customer service.
  • Responsible for opening and closing the store.

Education

High School Diploma -

Stillwater Area High School
06-2019

Bachelor of Arts - Biology & Economics Major

St. Olaf College
Northfield, MN
06-2023

Master of Science - Public Health Degree

University of Dundee
Dundee, Scotland
12-2024

Involvement at St. Olaf College

  • Executive Board Member of Health Finders- An organisation on campus that raises awareness of health equity and wellness
    challenges in Rice County by planning events and connecting students to the clinic.
  • Project Friendship Mentor- Mentors a student that goes to elementary school in Northfield and meets on a
    weekly basis.
  • Cross Country Ski Team Member- Attends regular practice and races, along with planning events for the team.
  • Alpha Phi Omega Community Service Club- Completes 30 hours of community service each semester with both campus and
    Northfield community events.

Awards

Selected recipient of Global Grant Scholarship from Rotary International to fully fund postgraduate studies. Selected disease prevention and promotion as Rotary's area of focus and will study disease pathways and mechanisms at the University of Dundee.

Timeline

Server

Taypark House Boutique Hotel
01.2024 - 12.2024

Server

Charlie's Restaurant & Irish Pub
06.2023 - 09.2023

Medical Assistant

Andros Ent
03.2022 - 05.2023

Server

Indian Hills Golf Club
05.2020 - 09.2020

Rock Climbing Wall Worker

St. Olaf College
12.2019 - 06.2023

Cashier

Barbara Ann's Fudge Shoppe
07.2017 - 08.2018

High School Diploma -

Stillwater Area High School

Bachelor of Arts - Biology & Economics Major

St. Olaf College

Master of Science - Public Health Degree

University of Dundee

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