Kaitlin Josselyn
Rutland,VT
Summary
Compassionate LNA with extensive experience at Mountain View Center, skilled in vital signs monitoring and patient support. Proven ability to enhance patient care through effective communication and teamwork, fostering trust and dignity. Committed to safety management and clinical documentation, ensuring high standards of care in diverse healthcare settings.
Healthcare professional with strong foundation in coordinating patient schedules and managing clinic operations. Proven ability to streamline processes and improve patient flow. Highly collaborative team player focused on achieving results and adapting to dynamic environments. Skilled in communication and time management, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
LNA
Mountain View Center
Rutland, VT
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff, ensuring patient safety.
- Maintained cleanliness and organization of patient care areas, contributing to overall hygiene standards.
- Documented patient progress in electronic health records, supporting accurate care planning.
- Provided emotional support to patients and families during challenging times, fostering trust and comfort.
- Trained new staff on best practices for patient care and safety protocols, enhancing team performance.
LNA
Rutland Health and Rehabilitation
Rutland, VT
09.2024 - 12.2024
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Advocated for patient needs during shift handovers, ensuring continuity of care and attention to detail.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
Server
Sushi Yoshi
Rutland, VT
10.2023 - 09.2024
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Trained new servers on restaurant procedures, menu knowledge, and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Surgical Scheduler/Administrative Assistant
Vermont Orthopedic Clinic
Rutland, VT
10.2022 - 10.2023
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
Front of House Manager
The Palms Restaurant
Rutland, VT
10.2021 - 10.2022
- Supervised front-of-house staff to ensure exceptional customer service experiences.
- Trained new employees on standard operating procedures and service excellence protocols.
- Implemented strategies for improving guest satisfaction through feedback collection and analysis.
- Developed staff schedules to align with peak hours, maximizing operational efficiency.
- Resolved customer complaints promptly, maintaining positive relationships and brand reputation.
- Monitored inventory levels of supplies and materials to ensure seamless restaurant operations.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
Neuroscience
University of New Hampshire
NHSkills
- Vital signs monitoring
- Patient care
- Patient support
- Safety management
- Healthcare ethics
- Attention to detail
- Empathy and compassionate care
- Team collaboration
- HIPAA compliance
- Certified in CPR/AED
- Clinical documentation
- Wound care
Timeline
LNA
Mountain View Center
12.2024 - Current
LNA
Rutland Health and Rehabilitation
09.2024 - 12.2024
Server
Sushi Yoshi
10.2023 - 09.2024
Surgical Scheduler/Administrative Assistant
Vermont Orthopedic Clinic
10.2022 - 10.2023
Front of House Manager
The Palms Restaurant
10.2021 - 10.2022
Neuroscience
University of New Hampshire