Falen Pelletier
Miami,AZ
Summary
With a proven track record at Banner Gateway Medical Center, I excel in delivering compassionate care and vital signs monitoring, enhancing patient well-being. My expertise in medical terminology and emotional support, coupled with a commitment to HIPAA compliance, has significantly improved patient satisfaction. Renowned for a professional bedside manner, I adeptly balance technical skills with genuine empathy.
Overview
15
15
years of professional experience
Work History
LNA
Cobre Valley Regional Medical Center
Miami, AZ
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
PCA +
Banner Gateway Medical Center
Gilbert, AZ
03.2022 - 10.2024
- Provided personal care assistance all patients, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Remove Foleys and IV upon discharge.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Transported clients from one location to another in an efficient manner.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
LNA
Heritage ( life care center of America)
Globe, Arizona
09.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Billing Specialist
Cobra valley regional medical center
Globe , AZ
11.2019 - 10.2020
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
- Investigated incorrect billings and processed refunds as necessary.
Billing Specialist/Intake Coordinator
Copper state Home health
Miami , AZ
07.2017 - 09.2019
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
Office Manager/Billing Specialist/Billing Specialist/Intake Coordinator
Arizona Senior Home Care
Miami , AZ
12.2014 - 07.2017
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
LNA/Medical Transportation Driver
Copper mountain inn
Globe, Arizona
09.2013 - 12.2014
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Performed minor vehicle maintenance such as checking fluid levels and tire pressure.
- Complied with all applicable traffic laws while operating a company vehicle.
- Served as an ambassador for the organization by providing courteous customer service to passengers during trips.
- Transported patients in wheelchairs or strhers if needed, using appropriate equipment and techniques.
- Communicated effectively with dispatch to receive updated information about trip assignments.
Rehabilitation Tech
From Arizona training program
Coolidge, AZ
06.2011 - 08.2013
- Assisted physical therapists with patient treatments and exercises.
- Provided support to patients during their therapy sessions.
- Instructed patients on how to use assistive devices such as wheelchairs, crutches, walkers, and canes.
- Maintained records of patient progress in accordance with departmental policies and procedures.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, and oxygen saturation levels.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Assisted with patient transfers from bed to wheelchair or other mobility device.
- Administered therapeutic modalities such as hot and cold packs, electrical stimulation, ultrasound, paraffin baths and traction.
- Helped patients follow through on physician-prescribed exercise routines at home or in a facility setting.
Education
LNA Licensed - Healthcare
EAC Gila Pueblo Campus
Globe, AZ12-2021
Associate of Applied Science - Medical Billing And Coding
Allen School of Health Science
New York, NY10-2016
Massage Therapy License - Kinesiology
Phoenix Therapeutic Massage College
Scottsdale, AZ05-2005
High School Diploma -
Miami High School
Miami, AZ05-2004
Skills
- Meal Preparation
- Behavioral Management
- Diabetes management
- Personal Hygiene Assistance
- Compassionate Care
- Vital signs monitoring
- Medical terminology knowledge
- End of life care
- HIPAA Compliance
- Emotional Support
- Oxygen therapy
- Range of motion exercises
- Dementia Care
- Continuing education
- Cultural Sensitivity
- Specimen Collection
- ADL support
- Sterilization techniques
- Information Protection
- Patient Observation
- Basic nursing care
- Bed preparation
- Patient Education
- Emergency Response
- Mobility Assistance
- Healthy meal preparation
- Feeding Assistance
- Restocking supplies
- Patient hygiene management
- Infection prevention
- Catheter Care
- Qualified in patient transport
- Patient positioning understanding
- IV Insertion
- Blood Glucose Monitoring
- Healthcare expertise
- Data Collection
- Clinical Training
- Infection control standards
- Professional Bedside Manner
- Feeding assistance specialist
Timeline
LNA
Cobre Valley Regional Medical Center
12.2024 - Current
PCA +
Banner Gateway Medical Center
03.2022 - 10.2024
LNA
Heritage ( life care center of America)
09.2020 - 03.2022
Billing Specialist
Cobra valley regional medical center
11.2019 - 10.2020
Billing Specialist/Intake Coordinator
Copper state Home health
07.2017 - 09.2019
Office Manager/Billing Specialist/Billing Specialist/Intake Coordinator
Arizona Senior Home Care
12.2014 - 07.2017
LNA/Medical Transportation Driver
Copper mountain inn
09.2013 - 12.2014
Rehabilitation Tech
From Arizona training program
06.2011 - 08.2013
Associate of Applied Science - Medical Billing And Coding
Allen School of Health Science
Massage Therapy License - Kinesiology
Phoenix Therapeutic Massage College
High School Diploma -
Miami High School
LNA Licensed - Healthcare
EAC Gila Pueblo Campus