Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaitlin Kostopoulos

West New York,NJ

Summary

Hardworking and motivated manager with 4 years of experience and record of success in medical industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience

Work History

Manager

Imagecarellc
Fair Lawn, NJ
07.2020 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Scan Coordinator

Acme Markets, Inc
West New York, NJ
09.2017 - 07.2020
  • Completed price changes and maintained proper signage for product displays.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Greeted customers and delivered excellent customer service to promote sales and repeat business.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Education

Associate of Applied Science - Accounting

Hudson County Community College
Jersey City, NJ
05-2024

High School Diploma -

William L Dickinson High School
06.2018

Skills

  • Organization and Efficiency
  • Multi-Line Telephone Skills
  • Office Equipment Operations
  • Verbal and Written Communication
  • Customer Service-Oriented
  • Computer Proficiency
  • Attention to Detail
  • Staff Development
  • Policy Implementation
  • Performance Management
  • Product Management

References

References available upon request.

Timeline

Manager

Imagecarellc
07.2020 - Current

Scan Coordinator

Acme Markets, Inc
09.2017 - 07.2020

Associate of Applied Science - Accounting

Hudson County Community College

High School Diploma -

William L Dickinson High School

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Kaitlin Kostopoulos