Kaitlin Larsen
Saint Cloud
Summary
Customer-focused professional with 5 years of experience in delivering exceptional service. Expertise in communication and problem-solving fosters strong customer relationships and teamwork. Eager to contribute skills and positive attitude to a dynamic team.
Overview
12
12
years of professional experience
Work History
Finishing Operator
ZEISS
St. Cloud, MN
09.2026 - Current
- Operated ZEISS finishing equipment for precision optical component preparation.
- Followed ZEISS work instructions and quality standards during finishing runs.
- Inspected finished parts for surface quality, defects, and dimensional accuracy.
- Executed routine maintenance by lubricating moving parts and replacing worn tools to sustain operational efficiency.
- Maintained cleanliness of tools, fixtures, and work areas to ensure controlled production environment.
- Analyzed blueprints to extract job specifications to determine job specifications.
Owner/Housekeeping
Life's Maid Cleaning Service
St. Cloud, Minnesota
01.2015 - 09.2025
- Managed full-cycle cleaning operations across a portfolio of 30–40 residential and commercial accounts, maintaining high client satisfaction and retention over a 10-year period
- Managed daily operations for a cleaning service generating over $150K in annual revenue
- Optimized inventory control by tracking, sourcing, and restocking cleaning agents and linens to prevent supply shortages
- Delivered consistent 5-star customer satisfaction ratings, increasing repeat business by 40%
- Resolved urgent client turnaround challenges by executing comprehensive move-out cleanings, organization, and sanitation services under strict timelines
- Optimized inventory control by systematically tracking, sourcing, and restocking cleaning agents and linens to prevent supply shortages and support uninterrupted daily services
- Implemented stringent sanitation and waste disposal protocols to meet rigorous hygiene and safety standards across diverse client facilities
- Implemented scheduling system that reduced appointment conflicts and enhanced staff efficiency
- Led team leadership and training initiatives for cleaning staff.
- Trained and supervised a team of 10 housekeepers, boosting productivity by 25% within six months
- Reduced employee turnover by 15% through improved training and engagement initiatives
- Developed standard operating procedures to ensure compliance with health and safety regulations
- Coordinated staff schedules and workload distribution to maximize coverage and minimize overtime costs
- Assigned daily cleaning tasks to staff based on workload, ensuring efficient completion during shifts.
- Oversaw cleaning staff activities across various assignments: across office, restroom, and common-area assignments.
- Trained new cleaners on cleaning procedures and proper equipment usage to ensure effective service delivery.
- Checked availability of cleaning materials and equipment for operations, ensuring proper usage and stock levels.
- Managed daily cleaning activities in assigned areas, ensuring all tasks met high cleanliness standards.
- Documented attendance and leave requests for payroll processing, ensuring accurate tracking of employee hours worked.
- Checked stock levels of consumables like soap and toilet paper, placing orders to maintain adequate supplies.
Case Manager
Dream Center
St. Cloud, Minnesota
01.2022 - 01.2024
- Managed caseload of 50+ clients monthly, increasing successful service engagement by 30%
- Developed individualized care plans that improved client outcomes and reduced crisis incidents by 25%
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Supported 20–50 clients in achieving goals through effective referrals and resource coordination
- Facilitated discussions among clients, support networks, and service providers to enhance collaboration
- Provided client support and advocacy services to promote well-being.
- Streamlined referral process, cutting client wait times by 40% and boosting service access efficiency
- Coordinated referrals to housing, healthcare, and community support services.
- Partnered with 15+ local agencies to secure housing, employment, and healthcare resources
- Established trusting relationships with social services, healthcare providers, and governmental agencies to improve service delivery
- Leveraged Microsoft Office Suite for efficient data entry, reporting, and treatment planning
- Resource Coordination & Collaboration:
Sales Manager
Blue Moon Appliance
Hibbing, Minnesota
01.2019 - 01.2022
- Increased regional sales by 35% within 12 months through targeted customer acquisition and upselling strategies
- Managed and motivated a team of 10 sales representatives, achieving 120% of annual sales targets consistently
- Led sales initiatives, driving team performance and revenue growth.
- Developed strategic partnerships with 15+ key accounts, boosting repeat business revenue by 25%
- Implemented CRM system improvements that improved lead conversion rates by 18% and shortened sales cycles by 10%
- Streamlined daily store operations, overseeing product restocking and maintaining precise inventory control
- Restructured stocking schedules and inventory tracking for up to 60 employees, minimizing stockouts during peak retail hours
- Managed team of 5-60 employees, fostering collaboration and achieving operational goals.
- Adept in cash handling; accurately processing all forms of payment
- Presented merchandise features, pricing, and promotions clearly to enhance customer understanding and engagement.
- Trained new sales staff on service standards and store procedures.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Client Relationship Management:
Receptionist
Tree Tech
Metro Area, Minnesota
01.2016 - 01.2019
- Managed front desk operations, welcoming visitors and facilitating efficient check-in processes.
- Streamlined visitor check-in process, reducing wait times by 30% during peak hours
- Managed multi-line phone system, handling over 100 calls daily with a 95% satisfaction rate
- Coordinated schedules and appointments for a team of 20+ employees, increasing calendar accuracy by 25%
- Maintained office supplies inventory, cutting costs by 15% through vendor negotiations and bulk purchasing
- Processed incoming mail, messages, and office correspondence.
- Supported billing tasks and prepared routine paperwork for Tree Tech office.
- Executed tree care services, pruning, bracing, and hazard removals across 10–40 residential and commercial jobs per month
- Dispatched daily job assignments and led crew members on site, coordinating routing and daily workflow
- Inspected and maintained high-risk climbing gear, rigging, and equipment, achieving a 100% zero-incident safety record over 3 years
- Directed safe job-site debris removal and cleanups to ensure client property protection and satisfaction
- Scheduled tree service appointments and coordinated daily calendar updates.
- Answered over 100 incoming calls daily, accurately taking messages and transferring calls to appropriate departments.
Education
Rum River East
Cambridge, MNSkills
- Precision Operations
- Dimensional Inspection
- Equipment Calibration
- Equipment maintenance and inspection
- Sanitation protocols
- Safety compliance
- Process Documentation
- Inventory control and supply restocking
- Inventory tracking
- Microsoft Office Suite (Excel, Word)
- Cross-Department Communication
- Team supervision
- Tree pruning
Timeline
Finishing Operator
ZEISS
09.2026 - Current
Case Manager
Dream Center
01.2022 - 01.2024
Sales Manager
Blue Moon Appliance
01.2019 - 01.2022
Receptionist
Tree Tech
01.2016 - 01.2019
Owner/Housekeeping
Life's Maid Cleaning Service
01.2015 - 09.2025
Rum River East