Kaitlin Lewis
Largo,FL
Summary
My resume will give you the basics, but does not explain my dedication to my company and customers. I know I can bring your company a leader that will make a difference. I have always treated other employees and customers like family and feel that is the key to my success. I come to work each day with a smile and positive attitude. I am used to high volume and working under pressure, but always maintain a harmonious work atmosphere.
Overview
10
10
years of professional experience
Work History
Office Administrator
Lucky Supply
06.2020 - 05.2024
- Train new staff and improve administrative processes.
- Assist with monitoring, motivating staff, human resources.
- Interacted with customers by phone, email, or in-person to provide information.
- Deposits and Bank reconciliations.
- Accounts receivables and payables.
- Collaborate with management on new products.
- Handling all bills, wire transfers, cash, and deposits.
- Preparing shipping documents for domestic and international.
- Placing purchase orders and communicating with vendors.
- Checking in all products and entering in bills.
- Maintaining inventory levels and placing re-orders.
- Coordinate travel and accommodations for conventions.
- Scheduling and monitoring meetings.
Customer Service Specialist
Lucky Supply
11.2014 - 06.2020
- Maintain all company communications, 100+ emails daily.
- Answer all calls and assist walk-in customers
- Verify all orders and process them for the shipping department.
- Coordinate wholesale and international orders.
- Ensure every customer experience is positive and resolve any issues.
- Follow up on shipping to ensure packages are delivered on time.
- Follow up on complaints and file claims for any orders not shipped properly.
- Assist customers with contract manufacturing and custom orders.
- Collections for past due accounts.
- All social medica, including Facebook, Instagram and MailChimp.
- Maintain inventory levels weekly to ensure product is available.
- Order and plan special event functions for the company and staff.
Education
High School Diploma -
Clearwater High School
Clearwater, FLSkills
- Microsoft Office
- Great communication skills
- Extensive customer service experience
- Works well under pressure
- Attention to detail
- Organized and can meet deadlines
Timeline
Office Administrator
Lucky Supply
06.2020 - 05.2024
Customer Service Specialist
Lucky Supply
11.2014 - 06.2020
High School Diploma -
Clearwater High School
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