Kaitlin McGinley
Hellertown,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Accountant Clerk
TBL Tax and Accounting
Allenton, PA
09.2023 - 01.2025
- Processed invoices, receipts, and payments to ensure timely financial operations.
- Reconciled bank statements with financial records for accuracy and compliance.
- Maintained accurate financial ledgers to support organizational reporting needs.
- Assisted with payroll processing to ensure employee compensation accuracy.
- Prepared basic financial reports for internal review and decision-making.
- Executed data entry tasks and organized files for improved accessibility.
FOH Manager
White Orchid Thai Cuisine
Center Valley, PA
08.2021 - 09.2023
- Created weekly FOH staff schedules to enhance efficiency and meet labor cost objectives.
- Developed customer service standards that ensured consistent quality across all service interactions.
- Conducted inventory checks regularly and ordered additional supplies as necessary.
- Maintained accurate daily transaction records, including cash, credit card, and check payments.
- Resolved customer complaints professionally while upholding brand integrity.
- Trained new staff on effective customer service techniques and company policies.
Server
Olive Garden
Whitehall , PA
01.2021 - 06.2023
- Cultivated strong rapport with guests, driving repeat business through exceptional service.
- Gathered and addressed guest feedback on food quality, fulfilling additional requests promptly.
- Described menu options to guests, providing tailored suggestions while processing orders efficiently.
- Coordinated with kitchen staff to ensure timely preparation and delivery of all orders.
- Took and delivered food and drink orders to guests in a timely manner.
- Checked back with customers during meal service to confirm satisfaction.
- Assisted fellow wait staff during peak customer traffic to maintain service levels.
General Manager
The Flying Egg
Bethlehem, PA
06.2018 - 03.2020
- Oversaw daily business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints promptly while upholding high service quality standards.
- Facilitated recruitment by interviewing candidates for open positions to strengthen team capabilities.
- Cultivated vendor relationships to secure optimal pricing on supplies and materials.
- Ensured adherence to local health department regulations for food safety standards.
Billing Specialist
Omnicare Pharmacy
Allentown , PA
09.2015 - 12.2017
- Verified insurance coverage for patients to facilitate timely processing of claims.
- Managed rejected or denied claims to improve resolution rates.
- Maintained accurate patient records to ensure data integrity and compliance.
- Ensured HIPAA compliance across all patient interactions and documentation.
- Prepared billing and reimbursement reports to support financial tracking.
Leasing Agent
DLP Realty
Bethlehem, PA
02.2016 - 05.2017
- Conducted property tours for prospective tenants to showcase available units.
- Executed lease documents in compliance with legal and company policies.
- Advertised vacancies using online listings and social media platforms.
- Followed up with potential prospects to maintain engagement.
Property Manager
Larken Associates
Bethlehem, PA
01.2013 - 09.2015
- Marketed and showcased rental properties to prospective tenants.
- Conducted background, credit, and reference checks on applicants.
- Prepared, executed, and enforced lease agreements effectively.
- Monitored accounts receivable and pursued late payments diligently.
- Maximized occupancy rates while controlling operating costs.
- Managed eviction processes and issued legal notices as required.
Server
Valley Family Restaurant
Bethlehem, PA
06.2007 - 03.2015
- Delivered exceptional customer service to maximize guest satisfaction.
- Maintained courteous and efficient service for all guests.
- Trained new servers to uphold service standards.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Collaborated with kitchen staff to address customer allergies and special requests.
- Resolved guest inquiries and complaints promptly and professionally.
Education
High School Diploma -
Liberty High
Bethlehem, PA06-2009
Skills
- Time management
- Team training
- Communication skills
- Conflict resolution
- Attention to detail
- Guest relations
- Upselling strategies
References
References available upon request.
Timeline
Accountant Clerk
TBL Tax and Accounting
09.2023 - 01.2025
FOH Manager
White Orchid Thai Cuisine
08.2021 - 09.2023
Server
Olive Garden
01.2021 - 06.2023
General Manager
The Flying Egg
06.2018 - 03.2020
Leasing Agent
DLP Realty
02.2016 - 05.2017
Billing Specialist
Omnicare Pharmacy
09.2015 - 12.2017
Property Manager
Larken Associates
01.2013 - 09.2015
Server
Valley Family Restaurant
06.2007 - 03.2015
High School Diploma -
Liberty High