KAITLIN MELE
Shirley,NY
Summary
Dynamic professional with experience at Patchogue-Medford Library, excelling in library materials organization and digital literacy promotion. Proven ability to enhance patron engagement and satisfaction through effective communication and problem resolution strategies. Recognized for training new employees and supporting community events, fostering a welcoming environment for diverse populations.
Overview
5
5
years of professional experience
Work History
Library Page
Patchogue-Medford Library
05.2023 - Current
- Organized library materials according to established classification systems for efficient retrieval.
- Assisted patrons in locating resources, enhancing user experience and satisfaction.
- Trained new pages on operational procedures and best practices for material handling.
- Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
- Offered support during children''s programming events by setting up materials, supervising attendees, and assisting with cleanup as needed.
- Promoted digital literacy among patrons by providing assistance with computer use and other technology-related needs.
- Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
- Supported library events and programs, contributing to increased community engagement and participation.
- Performed routine clerical tasks including data entry, filing, photocopying, and record keeping, streamlining daily operations.
- Assisted librarians with collection maintenance, ensuring easy access to relevant resources for patrons.
Customer Service Representative
Cool Power
05.2021 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection, highlighting features and benefits of services.
- Collaborated with team members to enhance customer satisfaction.
- Documented customer feedback to identify areas for service improvement.
- Provided support during peak periods, adapting quickly to changing demands of the environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - English With A Minor in Psychology
St. Joseph's University
Patchogue, NY05-2024
High School Diploma -
Longwood High School
Middle Island, NY06-2020
Skills
- Library materials organization
- Resource location assistance
- New employee training
- Customer engagement strategies
- Digital literacy promotion
- Communication techniques
- Problem resolution strategies
Timeline
Library Page
Patchogue-Medford Library
05.2023 - Current
Customer Service Representative
Cool Power
05.2021 - 09.2022
Bachelor of Arts - English With A Minor in Psychology
St. Joseph's University
High School Diploma -
Longwood High School