Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Moore

Poplar Bluff,United States

Summary

Dedicated and customer-focused professional with excellent communication, listening, and research skills. Proven ability to handle inbound and outbound calls efficiently while providing exceptional customer service. Highly skilled in using computer tools and software to document and resolve customer issues. Strong attention to detail and ability to multitask in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Search Engine Evaluator

Telus International
01.2023 - Current
  • Provides feedback on search engine results by measuring relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques.
  • Researching and determining from search results main intent of query terms.
  • Checking usefulness and relevancy of web pages in relation to search queries.
  • Investigating credibility of web pages based on accuracy of information depicted

Virtual Medical Scribe

IScribeHealth
11.2021 - 12.2022
  • Utilized transcription software to create complete and accurate medical documentation, up to 20 charts per day.
  • Entered medical data into EHR.
  • Used reference materials and internet search to solve problems and ensure complete and accurate medical documentation.
  • Used time-management skills to remain productive as remote employee.

Customer Service Representative

Pizza Hut
06.2013 - 08.2017
  • Operated cash register
  • Collected and documented orders
  • Provided fast and friendly service to average of 30 customers per shift.
  • Presented menus, answered questions about available items, and made recommendations for dine-in and carry-out customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Education

Associate of Arts - General Education

Three Rivers College
Poplar Bluff, MO
12.2015

Skills

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Needs Assessment
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Clear and professional communication
  • Proficient in talking and typing simultaneously
  • Excellent listening and research skills
  • Solid computer skills, including typing and navigation
  • Outstanding customer service abilities
  • High attention to detail

Timeline

Search Engine Evaluator

Telus International
01.2023 - Current

Virtual Medical Scribe

IScribeHealth
11.2021 - 12.2022

Customer Service Representative

Pizza Hut
06.2013 - 08.2017

Associate of Arts - General Education

Three Rivers College

Similar Profiles

CREATE PROFILE
Kaitlin Moore