Chinaza Eskay
Arlington,TX
Summary
Dynamic professional with a strong background in behavior intervention and customer service, notably at Thrive Behavior Center. Proven expertise in SEO and keyword research, complemented by exceptional customer focus. Successfully enhanced client engagement and satisfaction through effective communication and collaboration, driving positive outcomes in diverse environments.
Overview
7
7
years of professional experience
Work History
Search Engine Evaluator
RWS
10.2025 - Current
- Evaluated search engine results for relevance and accuracy to improve user experience.
- Analyzed search queries and provided feedback on algorithm performance.
- Reviewed and assessed web content for compliance with quality standards.
- Collaborated with team members to share insights and enhance evaluation processes.
Registered Behavior Technician
Thrive Behavior Center
04.2024 - 08.2025
- Implemented individualized behavior intervention plans to support client development.
- Conducted data collection and analysis to track client progress and inform treatment strategies.
- Collaborated with interdisciplinary teams to ensure consistency in behavioral interventions.
- Assisted in training new staff on behavior management techniques and center protocols.
Registered Behavior Technician
Galliant Autism Care
10.2021 - 01.2024
- Facilitated social skills groups to enhance peer interactions for clients.
- Provided support during therapy sessions, reinforcing positive behaviors and coping strategies.
- Maintained accurate documentation of client behaviors and treatment outcomes for compliance purposes.
- Engaged families in treatment processes, offering guidance on behavioral strategies at home.
Shelter Advocate
First Step Inc
07.2020 - 05.2021
- Advocated for clients' needs, ensuring access to essential services and resources.
- Collaborated with community organizations to enhance support networks for individuals in crisis.
- Conducted intake assessments, gathering critical information to assist in service planning.
- Facilitated workshops on self-advocacy and empowerment, promoting client independence.
Customer Service Representative
The Results Company
03.2019 - 06.2020
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Managed order processing and tracking, ensuring timely fulfillment of customer requests.
- Collaborated with team members to streamline service processes, reducing response times significantly.
- Trained new staff on company policies and customer interaction techniques, fostering a knowledgeable workforce.
Education
Bachelor of Science - Psychology
Midewestern State University
Wichita Falls, TX05-2021
Skills
- Customer-oriented mindset
- Search engine optimization research
- Search engine optimization
- Cultural sensitivity
Timeline
Search Engine Evaluator
RWS
10.2025 - Current
Registered Behavior Technician
Thrive Behavior Center
04.2024 - 08.2025
Registered Behavior Technician
Galliant Autism Care
10.2021 - 01.2024
Shelter Advocate
First Step Inc
07.2020 - 05.2021
Customer Service Representative
The Results Company
03.2019 - 06.2020
Bachelor of Science - Psychology
Midewestern State University