Maya Burgess
Palm Bay,FL
Summary
Highly-motivated employee with a desire to take on new challenges, and the expertise to navigate familiar ones. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in providing satisfactory service and addressing customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to Identify and resolve concerns while meeting performance objectives.
Overview
6
6
years of professional experience
Work History
Search Engine Evaluator
Welocalize
Palm Bay, FL
07.2023 - Current
- Conducted online searches to evaluate the accuracy and relevancy of search results.
- Developed detailed evaluation reports based on findings from research activities.
- Verified that websites were properly indexed by search engines.
- Reviewed website content for compliance with guidelines set by major search engines.
Licensed Insurance Agent
TTEC
Palm Bay, FL
07.2021 - 11.2023
- Engaged customers and provided high level of service by assessing needs and providing tailored solutions.
- Serviced existing policies, assisting members with coverage questions and accurately processing policy changes.
- Continued experience in the Health Insurance Marketplace qualifying customers for financial assistance.
- Responded to customer inquiries and problems to promote great service.
Licensed Health Insurance Agent
TogetherHealth
Port Saint Lucie, FL
03.2021 - 07.2021
- Fielded inbound calls from customers inquiring about insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
Administrative Assistant
Psychotherapeutic Services
Ft. Pierce, FL
06.2020 - 01.2021
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Inventoried and ordered supplies for office.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Specialist
Ivox Solutions
Port Saint Lucie, FL
10.2018 - 04.2020
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Demonstrated advanced product knowledge to solve customer issues.
- Dispatched technicians to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Assisted customer in understanding products, components and systems using technical demonstration.
Education
0214 Life Insurance License - Department of Insurance
State of Florida - DOI
Ft. Pierce, FL07.2022
FL 0240 Health Insurance License - Department of Insurance
State of Florida - DOI
Ft. Pierce, FL07.2021
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05.2017
Skills
- Administrative Functions
- Records Maintenance
- Service-Oriented
- Call Center Customer Service
- Data Entry
- Customer Account Review
- Health Insurance Sales
- Consultative Sales Approach
- Life Insurance Sales
- Data Analytics
Timeline
Search Engine Evaluator
Welocalize
07.2023 - Current
Licensed Insurance Agent
TTEC
07.2021 - 11.2023
Licensed Health Insurance Agent
TogetherHealth
03.2021 - 07.2021
Administrative Assistant
Psychotherapeutic Services
06.2020 - 01.2021
Customer Service Specialist
Ivox Solutions
10.2018 - 04.2020
0214 Life Insurance License - Department of Insurance
State of Florida - DOI
FL 0240 Health Insurance License - Department of Insurance
State of Florida - DOI
High School Diploma -
Fort Pierce Westwood High School