Maya Burgess
Palm Bay
Summary
Versatile crisis counseling professional with experience providing emotional support, de-escalation, and risk assessment in fast-paced situations. Skilled in empathetic communication, individualized support, and connecting clients with helpful resources. Reliable, calm under pressure, and attentive to detail in both client care and documentation.
Overview
7
7
years of professional experience
Work History
Search Engine Evaluator
Welocalize
Palm Bay
07.2023 - Current
- Conducted online searches to evaluate the accuracy and relevancy of search results.
- Developed detailed evaluation reports from research findings.
- Verified websites were properly indexed by major search engines.
- Reviewed content for compliance with search engine guidelines.
Community Crisis Care Counselor
2-1-1 Brevard
Rockledge
05.2025 - 09.2025
- Provided emotional support and crisis intervention for individuals in distress.
- Created individualized care plans based on client assessments and needs.
- Maintained accurate documentation of client progress and treatment outcomes.
- Educated clients on coping strategies and available community resources.
- Delivered compassionate support to individuals experiencing immediate psychological challenges.
Licensed Insurance Agent
TTEC
Palm Bay
07.2021 - 11.2023
- Assessed customer needs and provided tailored health insurance solutions.
- Serviced existing policies and assisted members with coverage questions.
- Processed changes in insurance policies with high accuracy.
- Guided clients through Health Insurance Marketplace qualification steps.
- Resolved customer issues while maintaining strong service satisfaction.
Licensed Health Insurance Agent
TogetherHealth
Port Saint Lucie
03.2021 - 07.2021
- Fielded inbound calls and explained insurance options to customers.
- Processed insurance policy changes and reassessed client needs.
- Evaluated financial situations to recommend personalized insurance plans.
- Created proposals outlining coverage options and premium information.
- Helped clients enhance plans with supplemental benefits.
Administrative Assistant
Psychotherapeutic Services
Ft. Pierce
06.2020 - 01.2021
- Managed physical and digital files while updating spreadsheets and reports.
- Directed customer communication to appropriate staff.
- Maintained office supply inventory and coordinated ordering.
- Supported administrative operations and maintained professional interactions.
- Handled phone and email communication for efficient client service.
Customer Service Specialist
Ivox Solutions
Port Saint Lucie
10.2018 - 04.2020
- Assisted customers with technical issues through phone, chat, and email.
- Resolved billing, access, and account-related concerns.
- Reviewed technical support cases and identified process improvements.
- Provided product demonstrations to help customers understand system functions.
- Dispatched technicians for onsite service when required.
Education
Life Insurance License -
Ft. Pierce, FLHealth Insurance License -
Ft. Pierce, FLHigh School Diploma -
Fort Pierce Westwood High School
Skills
- Administrative Functions
- Record Maintenance
- Crisis Counseling
- Service-Oriented Client Support
- Call Center Customer Service
- Data Entry
- Customer Account Review
- Health Insurance Sales
- Consultative Sales Approach
- Front Desk Operations
- Data Analytics
- Search engine evaluation
- Content compliance
Timeline
Community Crisis Care Counselor
2-1-1 Brevard
05.2025 - 09.2025
Search Engine Evaluator
Welocalize
07.2023 - Current
Licensed Insurance Agent
TTEC
07.2021 - 11.2023
Licensed Health Insurance Agent
TogetherHealth
03.2021 - 07.2021
Administrative Assistant
Psychotherapeutic Services
06.2020 - 01.2021
Customer Service Specialist
Ivox Solutions
10.2018 - 04.2020
Life Insurance License -
Health Insurance License -
High School Diploma -
Fort Pierce Westwood High School