Kaitlin Moran
Boston,MA
Summary
Document Management Specialist with strong expertise in Veeva Vault MRC and PRC in pharmaceutical settings. Demonstrated ability to streamline processes and improve compliance through effective project management and collaboration across departments. Proficient in technical writing and stakeholder communication, fostering robust relationships with both internal and external stakeholders. Recognized for high productivity and problem-solving skills, ensuring efficient document life-cycle management and adherence to policies.
Overview
2025
2025
years of professional experience
Work History
Document Management Specialist
Otsuka Pharmaceuticals
Remote
- Created and maintained document control systems for tracking, organizing, storing, and retrieving documents.
- Delivered comprehensive training sessions on Veeva Vault for external partners and new employees, enhancing system adoption and user confidence.
- Developed and maintained up-to-date training materials, including manuals, quick-start guides, and reference documentation, ensuring consistent onboarding and system usage.
- Reviewed and verified the accuracy and completeness of the submitted data to meet established quality standards.
- Oversaw multiple simultaneous projects while meeting tight deadlines and ensuring clear, consistent communication with all key stakeholders.
- Identified and implemented automation and digital solutions to improve material tracking and streamline status reporting for material owners and champions.
Veeva Coordinator
Otsuka Pharmaceuticals
- Spearheaded the review and approval of disease state, product-related, and miscellaneous materials, achieving 100% compliance with regulatory standards and internal SOPs through effective use of Veeva PromoMats (PRC) and MedComms (MRC).
- Optimized the end-to-end Vault materials life cycle, ensuring timely withdrawals, expirations, and re-reviews, which supported audit readiness and content accuracy.
- Monitored project timelines, deliverables, and milestones, providing clear and timely updates to stakeholders to ensure alignment and transparency.
- Facilitated cross-departmental communication through weekly and as-needed meetings to proactively identify and resolve issues, accelerating decision-making, and minimizing project delays.
Document Management Specialist
Alcon Pharmaceuticals
Remote
07.2022 - 06.2024
- Supported the expansion of a global document-sharing initiative as part of the Communications team.
- Created and monitored material workflows to transition North American assets into a centralized global repository, ensuring country-specific dissemination.
- Transitioned to the Global Medical Affairs team to support the launch of Veeva MedComs for North America and Canada, in collaboration with Veeva Vault partners.
- Worked directly with North American Medical Directors to oversee the implementation and tracking of new Veeva MedComs processes.
- Managed the migration of legacy materials into the newly established vault from PRC, ensuring seamless integration and compliance.
Technical Writer
AliMed
Remote
02.2020 - 06.2022
- Contributed to the creation of online help systems, FAQs, and support portals to enhance user assistance.
- Developed and wrote technical documentation for products.
- Produced internal and external documents and systems that met project expectations.
- Created illustrations and diagrams to supplement written material.
- Reviewed published materials and recommend revisions or changes in scope, format, content and methods.
- Created templates for standardizing style across multiple documents.
- Reviewed and edited technical documents for accuracy, clarity, and grammar.
Senior Editor
Real Producers
Remote
01.2018 - 01.2020
- Develop and enforce editorial guidelines, workflows, and best practices to streamline production and enhance quality control.
- Manage and mentor a team of editors, writers, and content creators, fostering collaboration and professional development.
- Track content performance metrics to guide editorial decisions, and optimize future content strategy.
Unit Coordinator
Brockton Hospital
01.2017 - 01.2020
- Act as a liaison between nursing staff, physicians, patients, and administrative departments to ensure smooth unit operations.
- Manage and maintain patient records and documentation in compliance with healthcare regulations and confidentiality standards.
- Coordinate patient admissions, discharges, and transfers, ensuring accurate communication of information across departments.
- Schedule appointments, procedures, and follow-ups while maintaining up-to-date calendars for clinical staff.
- Order and track medical supplies and unit inventory to ensure the timely availability of resources.
- Answer phones, respond to inquiries, and relay messages between patients, families, and care teams.
- Support unit compliance with hospital policies, quality standards, and safety protocols.
Education
GRADUATE CERTIFICATE - MARKETING
UNIVERSITY OF MASSACHUSETTS BOSTON
POLICY & PROCEDURE WRITING CERTIFICATE -
PRYOR LEARNING
MASTER OF ARTS - CREATIVE WRITING
UNIVERSITY OF MASSACHUSETTS BOSTON
BACHELOR OF ARTS - ENGLISH
UNIVERSITY OF MASSACHUSETTS BOSTON
ASSOCIATE OF SCIENCE -
MASSASOIT COMMUNITY COLLEGE
Skills
- Veeva Vault MRC and PRC expertise
- Microsoft applications proficiency
- Document lifecycle management
- Project management and prioritization
- AMA and APA citation styles
- Fact-checking and annotation
- Compliance monitoring
- Stakeholder communication
- Cross-department collaboration
- Vendor management
- Regulatory compliance
- SmartSheet and Mondaycom for documentation
- Copy editing
- Technical writing
- Policy and procedure creation
- Agenda planning and Calendar management
Timeline
Document Management Specialist
Alcon Pharmaceuticals
07.2022 - 06.2024
Technical Writer
AliMed
02.2020 - 06.2022
Senior Editor
Real Producers
01.2018 - 01.2020
Unit Coordinator
Brockton Hospital
01.2017 - 01.2020
Document Management Specialist
Otsuka Pharmaceuticals
Veeva Coordinator
Otsuka Pharmaceuticals
GRADUATE CERTIFICATE - MARKETING
UNIVERSITY OF MASSACHUSETTS BOSTON
POLICY & PROCEDURE WRITING CERTIFICATE -
PRYOR LEARNING
MASTER OF ARTS - CREATIVE WRITING
UNIVERSITY OF MASSACHUSETTS BOSTON
BACHELOR OF ARTS - ENGLISH
UNIVERSITY OF MASSACHUSETTS BOSTON
ASSOCIATE OF SCIENCE -
MASSASOIT COMMUNITY COLLEGE
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