Kaitlin Nguyen
Shawnee,KS
Summary
Dynamic professional with a proven track record at Pegasus Construction Services, enhancing productivity and customer satisfaction. Skilled in inventory replenishment and visitor relations, I excel in optimizing operations and team management. Demonstrated success in project management and customer service, achieving significant improvements in workflow and team efficiency.
Overview
7
7
years of professional experience
Work History
General Assistant
Pegasus Construction Services
04.2023 - Current
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
Merchandiser
RED BULL DISTRIBUTION COMPANY
01.2023 - 04.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Assistant Store Manager of Events
Kendra Scott
09.2021 - 06.2022
- Outreach in the community including charities and foundations within the Kansas City area to partner with and make an impact for good. This includes pop up shops, give back events, donations and so much more.
- Develop, coach and manage the store team to live out our core values of Family, Fashion and Philanthropy and provide a "WOW" customer experience that is more than exceptional.
- Working closely with the Store Manager to assist with critical store operations such as merchandising, sales, inventory management, facilitating knowledge and training while managing a properly kept store and staff.
PT3 Sales Associate
Coach
09.2017 - 06.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Clientele outreach by email and calls to ensure guests of all promotional events and client need/purchases after the fact.
Sales Support Generalist
Victoria Secret
09.2017 - 05.2021
- Lead cashier for peak days, hours and holidays. Frequently ran own cashier team, trained new associates on selling techniques as well as fitting room etiquette, sales floor verbiage and back of house operations.
- Met regularly with the management team and district manager to stay current on company offerings, policies and sales numbers.
- Optimized CRM system usage by maintaining accurate customer records and updating contact information regularly.
Education
Associate of Arts - Business Administration And Management
Johnson County Community College
Overland Park, KS05.2026
Skills
- Visitor relations
- Report Preparation
- Inventory Replenishment
- Database Administration
Timeline
General Assistant
Pegasus Construction Services
04.2023 - Current
Merchandiser
RED BULL DISTRIBUTION COMPANY
01.2023 - 04.2023
Assistant Store Manager of Events
Kendra Scott
09.2021 - 06.2022
PT3 Sales Associate
Coach
09.2017 - 06.2022
Sales Support Generalist
Victoria Secret
09.2017 - 05.2021
Associate of Arts - Business Administration And Management
Johnson County Community College
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