Kaitlin Papa

• Oversaw 483 solar and roofing projects across Northern California, coordinating schedules and deliverables with 8 contractor partners to ensure smooth execution and on-time completions.
• Led initiatives that improved SLA performance from 40% to 68%, significantly reducing project delays and increasing customer satisfaction.
• Monitored project milestones, identified bottlenecks, and implemented corrective actions to maintain progress and meet deadlines.
• Built and maintained strong contractor relationships, fostering collaboration and accountability to achieve performance targets.
• Partnered cross-functionally with internal teams and external stakeholders to resolve escalations, streamline communication, and drive continuous process improvement.

Team Lead

• Managed a team of 6 solar designers, providing training, daily direction, and performance feedback to ensure accuracy and efficiency in plan creation.
• Established and strengthened partnerships with outsourced design firms, streamlining workflows and improving turnaround times.
• Oversaw the planning and design phase of solar PV projects, reviewing outsourced plans to ensure they met quality and compliance standards.
• Led daily team meetings to track progress, review metrics, and allocate tasks for optimal team productivity.
• Implemented process improvements that increased QA pass rates from 64% to 93%, reducing rework and accelerating project approvals.
• Acted as a liaison between design teams, contractors, and leadership to resolve escalations and keep projects on schedule.

Home Upgrades

• Served as the primary point of contact for customers regarding main panel upgrades (MPUs), clearly communicating scope, benefits, and timelines to support informed decisions.
• Partnered with electricians to gather accurate, cost-effective quotes, negotiating terms to optimize project budgets.
• Coordinated scheduling and logistics for MPU installations, aligning electricians’ availability with customer needs to minimize delays.
• Managed project milestones and timelines from approval through completion, tracking progress and resolving issues to ensure a smooth customer experience.
• Delivered post-installation follow-ups and quality checks to confirm successful completion and maintain customer satisfaction.

• Submit solar plans and revisions to various AHJ’s using AutoCAD.
• Communicate with coworkers through chatters and teams.
• Navigates through scope of work to ensure project efficiency.
• Navigates through approved plans and cross reference with site survey photos to ensure accuracy.
• Maintained current knowledge of new technologies available within the industry as well as local building codes & regulations regarding solar installation.
• Worked well in team settings, providing support and guidance.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Prepared and submitted solar plans and revisions to various AHJs using AutoCAD, ensuring compliance with local codes and permitting requirements.
• Collaborated with internal teams through Chatter and Microsoft Teams to coordinate tasks, resolve issues, and maintain project momentum.
• Reviewed project scopes of work to confirm accuracy and streamline workflows for maximum efficiency.
• Cross-referenced approved plans with site survey photos to identify discrepancies, mitigate risks, and ensure design accuracy prior to installation.
• Stayed current with industry technologies, local building codes, and regulations to ensure projects met evolving compliance standards.
• Exercised leadership by motivating and supporting colleagues, fostering a collaborative and high-performing team environment.
• Applied strong organizational and time-management skills to balance multiple projects simultaneously, meeting deadlines and quality standards.