Justin Nguyen

• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large solar projects.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Managed sales pipeline of over 10,000 active solar projects with focus on point of sales through finance documentation and approval, survey scheduling, permitting documentation and approvals, utility documentation and approvals, and scheduling solar installations

• Addressed sales inquiries with timely and professional responses via phone, email, text message, and chat interactions.
• Resolved minimum of 50 inbound sales inquiries daily.
• Resolved average of 80+ sales inquiry via ticketing system daily.
• Calculated finance options including monthly payment calculations multiple loan programs
• Redesigned and recalculated solar designs as requested

• Powerwall - Managed pipeline of over 500 clients. Consulted with clients to find their needs for energy storage system. Guided clients through photo surveys, received and reviewed photos, created preliminary designs and proposals. Guided clients through contract signing, Federal Tax information, and state incentives for Solar/Energy storage systems.
• Solar - Guided clients through contract, Federal and State incentives for going Solar. Helped clients make decisions on contract type and determined whether off grid power solutions were beneficial.
• Vehicles - Called clients interested in Model 3 vehicles and generated leads for solar, Powerwall, and home charging solutions.

• Acted as single point of contact for customer post-sale to guide them through survey, permitting, contract review, system install, and system activation for solar installation.
• Consistent top producer and consistent high quality of at least 98% or higher each month.
• Piloted unique program in which all departments worked together in single physical location to perfect customer experience and cut down interdepartmental roadblocks.
• Acted as department representative to managers, senior managers, and directors to discuss procedural changes to improve productivity and perfect customer experience.

Realtor - Realty ONE Group

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Moved over $1M in transactions in first year of business.

Property Manager - Advance Estate Realty

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.