Kaitlin Poulaille
10496 Petrillo Way Winter Garden,FL
Summary
Health Unit Coordinator with over 10 years of experience in high-pressure healthcare settings, specializing in patient care coordination and administrative support. Expertise in managing confidential documentation, scheduling, and health records, contributing to improved patient outcomes. Proven track record of enhancing operational efficiency through collaboration with multi-disciplinary teams. Strong knowledge of medical terminology and commitment to quality patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
EvergreenHealth Medical Center
Kirkland, WA
08.2019 - 05.2022
- Coordinated admissions and discharges of patients.
- Registered patients upon arrival to OB ED and for inductions/C Sections.
- Assigned HUGs tags to infants post birth.
- Prepared charts for incoming inductions and NICU admissions.
- Printed labels and wristbands on admission or transfer.
- Kept an updated chart for patients with appropriate materials inside.
- Gathered medical records from outside facilities to maintain continuity of care.
- Coordinated transfers of patients to high level of care hospitals.
- Updated unit census as necessary.
- Maintained and updated a current list of staff phone numbers on Stafflink.
- Answered phone calls and faxes appropriately.
- Answered call lights as needed.
- Supported a clean and effective workspace by keeping printers and supplies filled.
- Laminated/made signs for patient doors as necessary.
- Kept in constant communication with charge RN as to changes.
- Assisted family members coming in to see their loved ones.
CNA General surgical
Swedish Medical Center
Issaquah, WA
01.2018 - 07.2019
- Obtained vital signs for a floor of up to 14 patients, monitored and recorded intake and output, monitored post op drains, answered call lights, documented changes in patients' condition and reported to RN in charge.
- Executed proper infection control practices.
- Assisted patients with their ADLs.
- Aided RN in dressing changes and foley catheter removal.
- Worked with multidisciplinary teams to achieve best patient care practice.
- Acted as a 1:1 sitter for patients needing supervision.
- Stocked multiple carts for the floor and emptied trash cans to keep the unit tidy.
- Aided in transfers of patients to other units to and from.
Front desk coordinator/New patient concierge
Bellevue Center Cosmetic Dentistry
Bellevue, WA
04.2017 - 11.2017
- Answered and triaged phone calls and took messages.
- Faxed and received records for patients.
- Input insurance information and verified that they had insurance.
- Called insurance companies on behalf of patients and also the doctor.
- Send email reminders and phone call reminders for patients upcoming appointments.
- Worked to keep the office tidy.
- Checked in patients and also checked them out and obtained any money that was due for that visit.
- Assisted dentist and hygienist when needed.
- Helped to create treatment plans for those wanting cosmetic treatments done.
Vestibular Technician
Swedish Balance Center
Seattle, WA
11.2016 - 04.2017
- Conducted VNG testing on up to 3 patients a day of various ages.
- Analyzed and reported abnormal findings to the provider.
- Scheduled patients for follow up visits; as well initial consultations.
- Triaged up to six phone lines handling patient needs.
- Recorded and documented medications, allergies and vital signs in EMR.
- Coordinated patient education over the phone prior to testing.
- Communicated with multiple outpatient clinics to find appropriate treatment plans for specific needs of patients.
- Assisted provider with procedures in exam rooms.
- Managed the fax machine for the clinic and assisted with processing inpatient referrals.
- Operated diagnostic equipment to assess patient balance and mobility issues.
- Documented patient interactions and treatment outcomes in electronic records.
Certified Nursing Assistant/HUC/Monitor Tech
Highline Medical Center
Burien, WA
01.2009 - 03.2016
- Provided treatment within scope of practice as defined by state law.
- Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.
- Monitored patients with acute conditions.
- Obtained vitals for a floor of 10 patients per shift.
- Measured urine specimens and delivered them to the laboratory.
- Worked as part of team to execute proper care of body mechanics and safety of patients.
- Coordinated transfer of patients to higher levels of care hospitals; as well as admissions and discharges.
- Faxed medical records, answer phones and call lights, and monitor heart rhythms.
- Aided in processing physician orders.
- Documented changes in patient conditions and notified nurses of change.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Education
Nursing Assistant Program - Pre-Nursing
Renton Technical College
Renton, WA, USASkills
- Medical terminology proficiency
- Clinical judgment
- Patient-centered care
- EMR expertise
- Epic and Cerner proficiency
- HIPAA compliance
- Patient scheduling and registration
- Admissions coordination
- Chart preparation and management
- Multi-line phone management
- Healthcare compliance
- Care team collaboration
- Patient advocacy and education
- Effective communication skills
- Attention to detail
- Problem-solving abilities
- Customer service excellence
- Time management skills
- Multidisciplinary collaboration
Certification
- Certified Nursing Assistant (Washington State)- NC60015138
Timeline
Health Unit Coordinator
EvergreenHealth Medical Center
08.2019 - 05.2022
CNA General surgical
Swedish Medical Center
01.2018 - 07.2019
Front desk coordinator/New patient concierge
Bellevue Center Cosmetic Dentistry
04.2017 - 11.2017
Vestibular Technician
Swedish Balance Center
11.2016 - 04.2017
Certified Nursing Assistant/HUC/Monitor Tech
Highline Medical Center
01.2009 - 03.2016
Nursing Assistant Program - Pre-Nursing
Renton Technical College