Kaitlin Sanchez
New York,New York
Summary
Versatile professional with a strong background in human resources, insurance claims management, and social media coordination. Skilled at streamlining recruitment processes, resolving insurance claims, and creating engaging bilingual content for social media platforms. Detail-oriented communicator who excels at fostering positive relationships with clients, employees, and stakeholders. Experienced in coordinating cross-functional teams and delivering high-quality services across diverse industries. Fluent in both English and Spanish, committed to providing exceptional support in multicultural environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside Property Adjuster
Allstate Insurance Co
09.2023 - Current
- Conducted comprehensive reviews of coverage documents to ensure accurate interpretation of policy terms and conditions when determining coverage eligibility for each claim.
- Maintained organized case files throughout the adjustment process, enabling seamless handoffs between involved parties and promoting efficient claim resolution.
- Streamlined documentation processes for more efficient claim handling, reducing overall timelines for closure.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointments for insures with home inspections.
- Covered a board horizon of clerical duties such as FNOL's Inquiry calls, rerouting calls and answering/explaining coverage & next steps to callers
Sales Associate
T-Mobile
01.2022 - 09.2023
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained relationships with business owners and obtained business accounts.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Residential Specialist
Safe Horizon
01.2020 - 01.2022
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Contributed to staff development by leading training sessions on best practices in residential care techniques.
- Evaluated patient histories, complaints, and current symptoms.
- Provided crisis intervention including mediation and de-escalation skills to diffuse situations between residents, family members and roommates.
HR/Front Desk Admin/Recruiter Specialist
Atlas Staffing
02.2019 - 01.2020
- Participated in phone and in-person interviews to determine final candidates for consideration.
- Created detailed job descriptions by researching roles, responsibilities, qualifications and skills needed for positions.
- Identified qualified candidates through various channels including job postings, online databases, referrals and networking events.
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
Education
High School Diploma -
John F. Kennedy High School
Skills
- Computer Proficiency and Microsoft Office
- HR processes
- Sales development
- Time management
- Estimating Repair Costs
- Claims analysis
- Insurance regulations knowledge
- Employee relations
- Recruitment marketing
- Problem-solving
Certification
- Licensed FL - Property Adjuster
Timeline
Inside Property Adjuster
Allstate Insurance Co
09.2023 - Current
Sales Associate
T-Mobile
01.2022 - 09.2023
Residential Specialist
Safe Horizon
01.2020 - 01.2022
HR/Front Desk Admin/Recruiter Specialist
Atlas Staffing
02.2019 - 01.2020
- Licensed FL - Property Adjuster
High School Diploma -
John F. Kennedy High School
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