Kaitlin Spangler

• Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines
• Drove company branding efforts to increase market presence and brand recognition
• Created strategic service roadmaps for new initiatives
• Developed and strengthened business partnerships at all levels
• Managed branding campaigns and event marketing initiatives in print, video, web and social media

• Developed online skincare consulting protocols to better target customers during 2020 quarantine

• Met sales goals by building customer relations and recruiting new customers increasing likelihood of repeat business

• Created customized multi step at-home skincare routines

• Followed up with clients throughout client journey to boost acquisition and retention

• Trained new consultant hires

• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Performed over 60 treatments per week including facials, Hydrafacials, DiamondGlow, chemical peels, full body waxing and CoolSculpting
• Retained 90% of client base year after year
• Carried out product inventory checks, charting and consultations
• Resolved customer complaints and facilitated conflict resolutions
• Informed guests of appropriate products available to increase retail sales
• Fostered friendly, warm and exceptional customer experience
• Assisted nurses in medical treatments

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization
• Managed workflow between staff, coordinating documents, planning and creative material distribution
• Utilized market trends and target audience statistics to effectively and appropriately market products
• Assessed marketing copy, art comps and final designs and compared with established specifications

• Sterilized equipment for patient treatments
• Assessed condition of clients' skin in order to make recommendations to improve skin quality
• Managed spa supply inventory
• Flexibly worked evenings and weekends to maintain proper spa coverage
• Developed individualized, therapeutic skin care programs
• Performed waxing, body wrap application, facials, makeup applications
• Assisted manager with daily spa operations. (including learning multiple booking software)
• Planned and organized continued education with brand partners

• Built relationships and communicated with parents to provide best learning environment for children
• Developed and implemented engaging lesson plans to keep learner attention
• Applied play-based strategies to provide diverse approaches to learning
• Gave one-on-one attention to children while maintaining overall focus on entire group
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
• Managed multiple school curriculums and schedules

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Kept server areas clean and stocked to increase efficiency while working tables
• Bussed and reset tables to keep dining room and work areas clean
• Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment with consistently positive customer satisfaction scores
• Learned every menu preparation and numerous off-label drinks to meet all customer needs
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining