Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kaitlin Sperazza

Kaitlin Sperazza

Los Angeles,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Barista & Server

Cult Cafe
Santa Monica, CA
09.2023 - 04.2024
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.

Supervisor

5 WITS Buffalo
Buffalo, NY
08.2021 - 08.2023
  • Trained new employees in customer service techniques, policies and procedures related to running an escape room business.
  • Performed regular maintenance checks on all equipment used in the escape room games.
  • Provided exceptional customer service by responding promptly to inquiries, resolving problems quickly and efficiently.
  • Assigned tasks and work hours to staff.
  • Developed and implemented marketing strategies to promote the escape room business.

Shift Leader

Old Navy
Buffalo , NY
05.2019 - 08.2021
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Delegated work to staff, setting priorities and goals.
  • Greeted customers and provided exceptional customer service.
  • Placed special orders or called other stores to find desired items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

High School Diploma -

South Park High School
Buffalo, NY
06-2017

Skills

  • Cash Handling
  • POS Systems
  • Espresso machine operation
  • Beverage Preparation
  • Table Bussing
  • Food Running
  • Team Leadership
  • Retail Management
  • Product displays
  • Positive and professional
  • Speedy and efficient
  • Team Player
  • Friendly and outgoing
  • Conflict Mediation
  • Active listener

Affiliations

  • Modeling, Acting & Improv

Timeline

Barista & Server

Cult Cafe
09.2023 - 04.2024

Supervisor

5 WITS Buffalo
08.2021 - 08.2023

Shift Leader

Old Navy
05.2019 - 08.2021

High School Diploma -

South Park High School

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Kaitlin Sperazza