Maria Alejandra Silva
Homestead,FL
Summary
Mission-driven Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 10 years of experience in specialty drink and restaurant establishment with focused perspective on executing high-functioning coffee bar. Customer-oriented, friendly Barista in a fast-paced coffee shop environment. Passionate about providing customers with the perfect café experience.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Server /Barista Shift Lead /Banquet Server
Shelborne Hotel
Miami, United States
01.2015 - Current
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Adhering to all food safety regulations and quality controls.
- Excellent experience in f&b industry for 10 years.
- Highly skilled in customer service.
- Proven ability to patrons with personal attention in order to make them feel more comfortable in the environment.
- Able to provide service in a courteous and efficient manner while maintaining a clean work area.
- Retail, hospitality, and customer service experience.
- Ability to read and speak English proficiently.
- Strong ability to multi-task.
- Basic mathematical skills.
- Ability to problem solve quickly.
Server / Barista /Banquet Server
Morimoto South Beach
Miami Beach, FL
01.2014 - 01.2015
Bartender / Server / Barista
Rosa Mexicana Brickell
Miami, FL
01.2006 - 01.2011
Bartender / Banquet Server
Intercontinental Hotel
Miami, FL
01.2005 - 01.2006
Education
Bartending
ABC Bartender School
Miami Beach, FL 01.2010 - 02.2010
Dental Assisting
Florida National University
Hialeah, FL 01.2009 - 12.2009
Skills
Espresso machine operation
Coffee grinding
Touch-screen point of sale
Employee training
Inventory management
Inventory controls
Food plating and presentation
Cash Handling
Basic math skills
Guest inquiries
Product restocking
Money handling
Cleaning and sanitizing
Liquor law compliance
Spirit, wine and beer expertise
Product knowledge
Point-of-sale system operation
Stocking and replenishing
Cash register operation
Timeline
Server /Barista Shift Lead /Banquet Server
Shelborne Hotel
01.2015 - Current
Server / Barista /Banquet Server
Morimoto South Beach
01.2014 - 01.2015
Bartending
ABC Bartender School
01.2010 - 02.2010
Dental Assisting
Florida National University
01.2009 - 12.2009
Bartender / Server / Barista
Rosa Mexicana Brickell
01.2006 - 01.2011
Bartender / Banquet Server
Intercontinental Hotel
01.2005 - 01.2006