Dylan Freeman
Falls Church,VA
Summary
Personable server who enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Comfortable running orders and meeting requirements on time, even in hectic environments.
Overview
2
2
years of professional experience
Work History
Barista/server
Best Buns Bread
Vienna, VA
05.2023 - 09.2024
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked shelves with ingredients needed to make coffee drinks.
- Stocked customer service stations with paper products or beverage preparation items.
- Supported highest standards of conduct and service to support company reputation.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Checked brewing equipment for proper functionality.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested appealing products.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
Shift Lead Supervisor
Crumbl Cookies
Vienna, VA
11.2022 - 07.2023
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Performed disciplinary actions when necessary, following company guidelines.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Monitored quality of product output to ensure it met customer specifications.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Analyzed data from previous shifts to identify trends in production issues or errors.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Referee
USDA soccer
Falls Church, VA
- Called fouls, offsides and other infractions during matches.
- Observed all safety regulations including heat and humidity guidelines.
- Utilized appropriate signals, items and mechanics to convey game happenings.
- Reacted to complex game situations quickly and effectively.
- Resolved crowd and player complaints regarding rule infractions.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Enforced disciplinary action for rule violations.
- Kept accurate records of game results and statistics.
- Verified player eligibility prior to match start.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Tracked game time, starting or stopping play when necessary.
- Stopped play for injuries or dangerous situations on the field.
Education
High School Diploma -
Mclean High School
McLean, VA05-2022
Skills
- Tea Expertise
- Cash Handling
- Table Bussing
- Espresso Machine Operation
- Food Preparation
- Food Running
- Coffee Expertise
- Menu Memorization
- POS Systems
- Beverage Preparation
- Team Player
- Professional Demeanor
- Espresso Machine Operations
- New Hire Training
- Active Listener
- Inventory Management
Affiliations
- Always have loved performance. Spent many years being in plays or recently short films. I believe this has added to my ability to be in front of people. Whether it is singing, dancing, speaking, or acting, I can do well in front of a crowd.
Accomplishments
- In 2020 I made the shortlist as a nominee for the Brandon Victor Dixon awards for my lead performance in Head over Heels.
Timeline
Barista/server
Best Buns Bread
05.2023 - 09.2024
Shift Lead Supervisor
Crumbl Cookies
11.2022 - 07.2023
Referee
USDA soccer
High School Diploma -
Mclean High School
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