Kaitlin Watson
Grand Forks,North Dakota
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Skilled in conflict resolution and trauma-informed care, with a strong foundation in communication and teamwork. Proven ability to multitask and manage time efficiently in fast-paced environments. Proficient in software applications and operating systems.
Overview
1
1
Certification
7
7
years of professional experience
Work History
RESIDENTIAL ASSISTANT
Sharehouse
Grand Forks, ND
02.2026 - Current
- Communicating client needs to case management and clinical staff to facilitate support and interventions
- Maintaining accurate records of incidents involving clients and staff members
- Responding promptly to emergency situations
- Facilitating interdepartmental communication by serving as primary contact point
- Training new employees on procedures, expectations, and high intensity client care
BEHAVIORAL HEALTH TECHNICIAN
Sharehouse
Grand Forks, NORTH DAKOTA
08.2023 - 02.2026
- Facilitating community group meetings with clients
- Using trauma informed care to solve conflict and assist vulnerable adults
- Training new employees on procedures to follow with high intensity client care
- Documenting and reporting all behavioral changes and incidents to clinical staff
DELIVERY DRIVER
Italian Moon
Grand Forks, NORTH DAKOTA
03.2021 - 08.2023
- Gained skills for time management and making well informed decisions quickly
- Learned to work efficiently both individually and closely with a team
- Developed the capability to multitask effectively in a fast paced work environment
SALES ASSOCIATE
Tractor Supply Company
Grand Forks, NORTH DAKOTA
08.2019 - 03.2021
- Developed respect for following a chain of command
- Gained great communication skills with both colleagues and customers
- Learned the ability to delegate tasks amongst those best suited to complete them
Education
BACHELOR OF ARTS - PSYCHOLOGY
University of North Dakota
NORTH DAKOTASkills
- Conflict resolution
- Documentation skills
- Active listening
- Trauma-informed care
- Excellent communication
- Time management
- De-escalation strategies
- Multitasking and organization
- Incident reporting
- Teamwork and collaboration
- Proficient in Procentive, Sunwave, Teams, Sharepoint, Microsoft Word, Microsoft Outlook, OneDrive
- Staff training
- Call answering and routing
Certification
CMA - Certified Medical Assistant, CPR certified - American Heart Association
Timeline
RESIDENTIAL ASSISTANT
Sharehouse
02.2026 - Current
BEHAVIORAL HEALTH TECHNICIAN
Sharehouse
08.2023 - 02.2026
DELIVERY DRIVER
Italian Moon
03.2021 - 08.2023
SALES ASSOCIATE
Tractor Supply Company
08.2019 - 03.2021
BACHELOR OF ARTS - PSYCHOLOGY
University of North Dakota