Kaitlin Wright
Sonny's Direct
2027
years of professional experience
Results-driven Strategic Account Manager with expertise in developing strategic plans and identifying growth opportunities. Focused on optimizing client relationships and delivering tailored solutions to drive success. Demonstrates strong team collaboration and adaptability, consistently achieving goals and ensuring high client satisfaction through effective communication and negotiation.
Work History
Strategic Account Manager North America
3 Years 9 Months- Work with strategic accounts to fulfill day to day needs from concept to operation of car washes including but not limited to design and permitting, managing car wash related construction, assisting in evaluation of projects subject to M&A, maintaining operational quality; requires working with Sonny’s network of services employees and account team members across North America; Directed a $30MM+ pipeline.
- Developed and maintained strong client relationships to drive account growth and retention.
- Analyzed customer needs to identify opportunities for strategic upselling and cross-selling.
- Collaborated with internal teams to deliver tailored solutions that meet client objectives.
Equipment Sales Representative TX
6 Years 9 Months- Created and analyzed proformas, designed tunnel layout, managed construction related to car washes, and offered consultation services for operational car washes.
- Developed and maintained strong client relationships to drive sales growth.
- Collaborated with team members to enhance customer service strategies.
- Identified customer needs and provided tailored product recommendations.
Car Wash College Instructor
- Delivered instruction on car wash equipment and maintenance. Guided students through practical scenarios involving customer service and teamwork.
- Facilitated interactive classroom discussions to promote critical thinking skills.
- Implemented innovative teaching methods to improve student engagement and retention.
Chemistry Sales and Service Manager
7 Years 10 Months- Increased sales and distribution network via roles in parts and service department; chemistry department management; including procurement, logistics, installation, service, inventory, etc.
- Created and improved operational efficiencies and process consistencies to increase company profitability and trajectory for customer retention and satisfaction
- Until sale of business to Sonny’s Direct
Education
Bachelor of Science - Organizational Leadership, Political Science
Skills
B2B Sales
Upselling and cross selling
Proposal writing
CRM software proficiency (Salesforce)
Competitive analysis
Territory management
Industry expertise
Problem-solving
Account Management
Accomplishments
- · Women’s Leadership Experience – Villanova University, October 2022
- · Car Wash Executive Management Institute – Indiana University Kelley School of Business, August 2022
- · ICA Women in Leadership Certificate – International Car Wash Association, November 2020
- · Published in AutoLaundry News – December 2020
- · Women in Leadership – Notre Dame Mendoza College of Business, November 2019
- Author of “Leading Women in Car Washing,” published in Professional Car Washing and Detailing in 2018.
Timeline
Strategic Account Manager North America
Sonny's Direct
01.2023 - CurrentRead More
Equipment Sales Representative TX
Sonny's Direct
01.2020 - CurrentRead More
Chemistry Sales and Service Manager
Lone Star Car Wash Systems
02.2013 - 12.2020Read More
Car Wash College Instructor
Sonny's Direct
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Texas Tech University
Bachelor of Science from Organizational Leadership, Political Science
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