Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaitlin Young

Rancho Cucamonga,CA

Overview

14
14
years of professional experience

Work History

Small Business Owner - Etsy Online

Sweet Little Nik Naks
Orange, CA
09.2015 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Analyzed market trends to inform product offerings and pricing decisions.

Zoo Crew Member

Santa Ana Zoo
Santa Ana, CA
10.2017 - 08.2020
  • Greeted visitors and answered questions about the zoo's exhibits, facilities, and services.
  • Trained new crew members on proper procedures for interacting with guests.
  • Monitored visitor behavior to prevent any harm or injury to people or animals in the zoo environment.
  • Assisted in setting up events at the zoo such as concerts and birthday parties.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Bookkeeper

Boondock Marine Construction
Oakfield, GA
08.2015 - 07.2017
  • Handling client invoices and payments as well as communicating with clients and scheduling meetings
  • Organizing business receipts and supplier invoices to ensure accounts accuracy.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Calculated and produced checks for utilities, taxes and other operational payments.

Supervisor

Flextronics
Rancho Cucamonga, CA
12.2011 - 08.2015
  • Assisted customers in person by troubleshooting and resolving tech issues on the software for different devices.
  • Manager on Duty responsibilities including data entry for all customers entering facility, sales, and inventory audits, all while providing friendly customer service.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Quickly learned and utilized the multiple software's used to input and compile data gathered from the various sources needed.

Education

Some College - Environmental Science

San Bernardino Valley College
San Bernardino, CA

Skills

  • Online Advertising
  • Customer Service
  • Staff Management
  • Project Management
  • Business Marketing
  • Vendor Relationship Management
  • Social Media Marketing
  • Financial Management
  • Operations Management
  • Public Speaking
  • Coaching and Mentoring
  • Team Collaboration and Leadership

Accomplishments

• #1 in the country for customer survey scores at Flextronics for 3 months.
• Stayed in the top 10 in the country for customer survey scores throughout employment at Flextronics.

Timeline

Zoo Crew Member

Santa Ana Zoo
10.2017 - 08.2020

Small Business Owner - Etsy Online

Sweet Little Nik Naks
09.2015 - Current

Bookkeeper

Boondock Marine Construction
08.2015 - 07.2017

Supervisor

Flextronics
12.2011 - 08.2015

Some College - Environmental Science

San Bernardino Valley College

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Kaitlin Young