Kaitlin M. Johnson
Memphis,TN
Summary
- Knowledgeable in delivering efficient medical record services to various hospital departments physician offices and other customers in accordance with organizational policy, state and federal law.
- Exceptional organizational and multi-tasking skills with the ability to develop results in a timely manner.
- Focused on the attention to details to provide the highest level of service to all concerned.
Overview
11
11
years of professional experience
Work History
Billing Auditor
Kuehne + Nagel Inc
Memphis, TN
09.2018 - Current
- Process and monitor open trucking invoices
- Post customers payments
- Answer billing questions via phone or email
- Billing auditor between 200 – 400 invoices daily.
Provided administrative Support
Epic Software Super User
04.2016 - 09.2018
- Secured analyzed and protect sensitive personal and financial information (Posted Patient Payments)
- Posted Insurance Payments and Charges
- Dropped cash deposits
Patient Access Representative
Baptist Memorial Hospital
Memphis, TN
01.2011 - 04.2016
- Addressed a wide range of issues/problems that required unique solutions
- Provided technical assistance to individuals primarily through telephone interaction in a dynamic call center environment, and/or face to face
- Trained employees on system
- Traveled to different locations to assist with Epic expansion.
Community Project Educator
Behavioral Services of Tennessee
Cordova, TN
11.2010 - 01.2011
- Provided companionship & interesting activities for the client
- Prepared and administered medications to clients in compliance with all related policies and procedures
- Reviewed client's medical record in the medication administration record (MAR) for new medication orders and correct signing after each dosage
- Counted and calculated the dosage on a limited basis and documents the number scheduled drugs at the beginning and end of shift
- Scheduled and transported to doctor appointments
Education
Master of Health Sciences - Health Informatics
Purdue University Global
Bachelor of Arts - Social Science
LeMoyne-Owen College
Skills
Organizational Leadership
Prioritization
Talent & Development Optimization
Administrative support
Desktop support
Timeline
Billing Auditor
Kuehne + Nagel Inc
09.2018 - Current
Provided administrative Support
Epic Software Super User
04.2016 - 09.2018
Patient Access Representative
Baptist Memorial Hospital
01.2011 - 04.2016
Community Project Educator
Behavioral Services of Tennessee
11.2010 - 01.2011
Master of Health Sciences - Health Informatics
Purdue University Global
Bachelor of Arts - Social Science
LeMoyne-Owen College