Kaitlin Petrillo
Cranston,RI
Summary
Recent graduate with foundational knowledge in environmental science and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
Work History
Dog Handler
Wagging Tail Dog Services
03.2022 - Current
- Assess dog body language to prevent fights
- Supervises around 20 dogs in a daycare setting
- Handle dogs ethically and compassionately to ensure the best possible welfare
- Work independently to achieve daily tasks on time
- Observe animals for possible injury/illness/unusual behavior and report to the owner
- Disinfect play yard turf, equipment, and food/water bowls
Team Member/Shift Supervisor
Pet Supplies Plus
06.2020 - 03.2022
- Partners with store team leaders to learn and reinforce the PSP standards and daily management routines
- Provides leadership coverage and covers management functions up to four times a week when team leaders are offsite.
- Performs back-office procedures – like making signs, updating price changes, and inputting cashier records – to comply with standards and expectations.
- Maintains proper husbandry of animals in store to ensure sanitary and enriching environment
- Educates customers on proper care of pet for a variety of common and exotic species
Customer Service Representative
Bed Bath & Beyond
11.2019 - 05.2020
- Responds to customer inquiries through phone and email.
- Research customer's requests and coordinate successful resolution.
- Operate multiple software applications to ensure excellent customer service and history record of each call
- Initiates, coordinates, and follows up on the shipment of merchandise or parts.
Asset Protection Specialist
Best Buy-Plymouth, MA
Plymouth, MA
11.2017 - 09.2018
- Monitored store for potential security risks and alarm function.
- Protected against fraudulent activity by creating AP Alerts and reporting and documenting incidents properly when necessary.
- Coached store employees about the principles, standards and policies related to safety and crisis events and monitored their fulfillment.
Pet Care Associate
PetSmart-Plymouth, MA
Plymouth, MA
11.2017 - 01.2018
- Assisted pet parents in finding solutions related to fish, birds, reptiles, and other small pets.
- Prioritized multiple tasks within established timeframes
- Administered prescribed medication to quarantined animals
Customer Service Shift Lead
Hannaford – Middleboro, MA
Middleboro, MA
05.2008 - 12.2016
- Promoted customer goodwill by providing high standards in customer service
- Handled and logged cash pickups as required
- Problem solved issues for customers with respect to company standards.
Education
Bachelor of Science - Animal Health and Behavior
Unity College
05-2025
Skills
- Exceptional written and verbal communication skills
- Strong sense of autonomy and self-reliance in professional settings
- Collaborative Problem-solving
- Ability to multitask under stress or pressure
- Solid focus on precision and accuracy
Timeline
Dog Handler
Wagging Tail Dog Services
03.2022 - Current
Team Member/Shift Supervisor
Pet Supplies Plus
06.2020 - 03.2022
Customer Service Representative
Bed Bath & Beyond
11.2019 - 05.2020
Asset Protection Specialist
Best Buy-Plymouth, MA
11.2017 - 09.2018
Pet Care Associate
PetSmart-Plymouth, MA
11.2017 - 01.2018
Customer Service Shift Lead
Hannaford – Middleboro, MA
05.2008 - 12.2016
Bachelor of Science - Animal Health and Behavior
Unity College