Kaitlyn Anderson
Davenport,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
Charles Schwab & Co. Inc.
Maitland, Fl
01.2024 - 05.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
Guest Relations Hostess/Guest Experience Team
Walt Disney World Parks And Resorts
Lake Buena Vista, Fl
03.2022 - 12.2023
- Provide information on Walt Disney World-related products, services, and policies;
- Maintain proper documentation of Guest interactions when necessary using Guest Service Suite (GSS) application
- Experience using company-specific applications
- Conflict resolution and de-escalation capability
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Offered personalized recommendations based on guest preferences, increasing satisfaction rates and upselling opportunities.
- Managed high-pressure situations for improved customer experiences during peak hours.
- Collaborated with team members to ensure smooth operations and exceptional guest services.
Recreation Coordinator/Lifeguard Trainer
Walt Disney World Parks And Resorts
Lake Buena Vista, FL
05.2018 - 03.2022
- Resort lifeguard and Children’s Activities trained
- Ellis lifeguard and Advanced Rescue Protocol certified, CPR and First Aid trained
- Resort pool maintenance; Labor and times reporting to Recreation Leadership
- Proficient in Microsoft Office applications
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
Manager
McDonald’s
05.2012 - 01.2017
- Scheduling and positioning for Crew Members
- Direct responsibility for store product orders
- Collecting and reporting item inventory on both a weekly and end-of-month basis
- Money handling proficiency and safe-control operations responsibility
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Applied Science- Business and Organizational Leadership -
Valencia College
Skills
- Detail oriented
- Self-motivated
- Technology proficient
- Collaborative
- Strong verbal and written communication
- Multitasking ability
- Customer Relationship Management
- Cash Management
Timeline
Financial Services Representative
Charles Schwab & Co. Inc.
01.2024 - 05.2024
Guest Relations Hostess/Guest Experience Team
Walt Disney World Parks And Resorts
03.2022 - 12.2023
Recreation Coordinator/Lifeguard Trainer
Walt Disney World Parks And Resorts
05.2018 - 03.2022
Manager
McDonald’s
05.2012 - 01.2017
Bachelor of Applied Science- Business and Organizational Leadership -
Valencia College