Luray Martinez
Hialeah,USA
Summary
Seeking an entry-level position in Customer Services Representative field where I can apply my strong analytical skills, problem-solving abilities, and innovative thinking to make meaningful contributions to the team and organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Financial Services Representative
AMSCOT
Miami, FL
01.2025 - Current
- Assisted customers with financial transactions and inquiries.
- Processed loan applications and verified customer information.
- Educated clients on various financial services offered at AMSCOT.
Member Services Advocate/Enrollment Dep.
CONVEY Health Solutions
Miramar
01.2014 - 07.2024
- Analyzed, validated & processed enrollment applications, disenrollment requests, PBP changes & cancellation requests
- Served as primary point of contact to educate members on application statuses & processes
- Consistently met 100% of QA standards
- Completed COBs and attestations to be submitted to Medicare on behalf of members
- Educated members on the process of Medicare.
Census Enumerator
Bureau of US Census
Hialeah
08.2020 - 10.2020
- Visiting citizens at their homes to conduct interviews and collect demographics
- Creating surveys sheets or working on predefined surveys to gather census information
- Conducting extensive and thorough visual surveys of areas covered during the census procedures.
Health Insurance Agent/Farm Bureau
Convey Health Solutions
Miramar, USA
04.2017 - 08.2019
- Sold/enrolled individuals in Medicare, dental, vision health plans over the phone
- Complied with very precise regulations involved with selling these type over the phone
- Primary contact in handling routine and complex policyholders inquiries, regarding signature authorization, benefits, claims, and general assistance
- Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism
- Utilize problem resolution and negotiating skills to deescalate any irate customers.
Tax Advisor/Office Leader
H & R Block
Miami
01.2003 - 01.2014
- Computed taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms following tax form instructions and tax tables
- Prepared or assist in preparing simple to complex tax returns for individuals or small businesses
- Used all appropriate adjustments, deductions and credits
- Furnished taxpayers with sufficient information and advice to ensure correct tax form completion
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Cargo Agent
Worldwide Flight Services
Miami
04.2009 - 05.2009
- Tracked delivery progress of shipments
- Determined method of shipment and prepare bills of ladings, invoices, and any other related shipping documents
- Kept records of all goods shipped, received and stored
- Checked import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group
- Planning domestic and international cargo flights
- Entered shipping information into the computer or by a hand-held scanner that reads bar codes on goods.
Census Enumerator
BUREAU OF CENSUS
Miami
04.2009 - 05.2009
- Visiting citizens at their homes to conduct interviews and collect demographics
- Creating survey sheets or working on predefined surveys to gather census information
- Conducting extensive and thorough visual surveys of areas covered during the census procedure.
Member Services Advocate/Humana
Convey Health Solutions
Hialeah, USA
01.2014
- Updated account information such as billing options and changes of address or phone numbers
- Researched premium billing discrepancies and prescription claim processed
- Submitted mail requests for beneficiaries on how plan works, including benefits, cost sharing, and levels of coverage
- Looked up medicines on the formulary to verify if they are covered, the tier and copay level, and if a drug is not covered provide an explanation as to why
- Made concise and detailed notations as it pertains to member records
- Assisted pharmacies with prescriptions denials and errors and verifying benefits.
Education
Associate's degree - Healthcare Administration
Florida Career College
Associate's degree - Accounting
Brown Mackie College
High school diploma -
Miami Jackson Senior High School
MiamiSkills
- Bilingual English/Spanish
- Diligent
- Strong attention to details
- Detail Oriented
- Multi-task
- Reliable
- Computer Skills proficiency in MS Word
- Computer Skills proficiency in Excel
- Computer Skills proficiency in Outlook
- Computer Skills proficiency in PowerPoint
- Customer Service Experience
Certification
- Health Insurance License
- Medical Coding Certification
- Enrolled Agent
Timeline
Financial Services Representative
AMSCOT
01.2025 - Current
Census Enumerator
Bureau of US Census
08.2020 - 10.2020
Health Insurance Agent/Farm Bureau
Convey Health Solutions
04.2017 - 08.2019
Member Services Advocate/Enrollment Dep.
CONVEY Health Solutions
01.2014 - 07.2024
Member Services Advocate/Humana
Convey Health Solutions
01.2014
Cargo Agent
Worldwide Flight Services
04.2009 - 05.2009
Census Enumerator
BUREAU OF CENSUS
04.2009 - 05.2009
Tax Advisor/Office Leader
H & R Block
01.2003 - 01.2014
Associate's degree - Healthcare Administration
Florida Career College
Associate's degree - Accounting
Brown Mackie College
High school diploma -
Miami Jackson Senior High School