Kaitlyn Antes
Comstock Park,MI
Summary
Dynamic leader with extensive experience in office management and human resources at Recovery Management Solutions. Excelled in staff hiring, workforce management, and building successful vendor relationships, enhancing operational efficiency. Skilled in administrative support and fostering team collaboration, demonstrating a proven track record of driving employee engagement and satisfaction. Managed the fleet and maintained business and client relationships.
Overview
5
5
years of professional experience
Work History
Office Manager / Head of Human Resources
Recovery Management Solutions
01.2021 - Current
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Customer Service Representative
Circle K
06.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customers with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Warehouse Worker
Meijers Warehouse
10.2020 - 01.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Education
Creative Technologies Academy
Cedar Springs, MI2011
Skills
- Office Management
- Staff hiring
- Staff Management
- Billing
- Workforce Management
- Operations Management
- Administrative Support
- Data Entry
- Employee Supervision
- Customer Service
- Team Supervision
- Human Resources
- Scheduling and calendar management
- Report Preparation
- Organizational Skills
- Training and coaching
- Customer Relations
- Employee Training
- Relationship Building
- Staff Training
Timeline
Office Manager / Head of Human Resources
Recovery Management Solutions
01.2021 - Current
Warehouse Worker
Meijers Warehouse
10.2020 - 01.2021
Customer Service Representative
Circle K
06.2019 - 10.2021
Creative Technologies Academy
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