Lesly Johnivan
Comstock Park,MI
Summary
Energetic and conscientious Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
Work History
Human Services Supervisor
Michigan Department of Health and Human Services
01.2016 - Current
- Engage with internal and external stakeholders, employees, and customers to continuously align goals, ensure clients are satisfied and improve on areas that are identified as pain points
- Manage daily activities including employee performance, report accuracy, data analysis, and client satisfaction
- Monitor and manage approximately 500 cases per year to ensure deadlines are met and continue to exceed expectations of 95% or higher while meeting all policies and protocols
- Volunteer to lead focus groups to promote employee, team, and client success
- Project managed case planning
- Bi-directional integrations between case load compliance and workload standards
- Continually assess, analyze, and plan for quality improvement to create and implement new programs and protocols
- Daily prioritization of tasks in a high paced and high-pressure environment while maintaining organizational accuracy.
Human Services Manager
Michigan Department of Health and Human Services
01.2012 - 01.2016
- Researched, analyzed, and assessed information obtained from multiple systems and data bases daily
- Collaboration with clients and partners to promote client success as well as maintained a multitude of relationships both internally and externally to ensure strategic objectives were met while meeting child welfare policy and protocols
- Monitored and achieved all deadlines of approximately 145 cases per year while maintaining 95% metric expectations
- Identified key opportunities and gaps in customer support and collaborated with teams to develop and implement solutions
- Set the tone and standards for others as the lead, fostering an expectation to deliver the highest level of customer happiness
- Delivered on-time, highly detailed, quality reports
- Thrived in a dynamic, deadline driven and energetic environment
- Worked my way to supervision in less than four years.
Restaurant Manager
Great Lakes Shipping Company
04.2004 - 04.2012
- Reconciled cash and credit card transactions to maintain accurate records.
- Trained and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effective communication with employees and customers.
- Expert sales to increase profit.
Education
Master of Management -
Davenport University
Grand Rapids, MI12.2022
Bachelor in Sociology -
Grand Valley University
Allendale, MI12.2010
Skills
- Communication
- Professional agility
- Organizational accuracy
- Strategic Thinking
- Engagement
Timeline
Human Services Supervisor
Michigan Department of Health and Human Services
01.2016 - Current
Human Services Manager
Michigan Department of Health and Human Services
01.2012 - 01.2016
Restaurant Manager
Great Lakes Shipping Company
04.2004 - 04.2012
Master of Management -
Davenport University
Bachelor in Sociology -
Grand Valley University
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