KAITLYN BACHMAN
New Providence,PA
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
14
14
years of professional experience
Work History
Wave Analyst
Nordstrom
Elizabethtown, PA
07.2017 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Facilitated workshops on data visualization tools, enhancing team's reporting capabilities.
Picker
Nordstrom
Elizabethtown, PA
08.2015 - 07.2017
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
Sales Associate
Tommy Hilfiger
Lancaster
07.2010 - 08.2015
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Contributed to team success by exceeding team sales goals.
Education
High School Diploma -
Solano School District
Lancaster, PA06.2012
Skills
- Customer service-oriented
- People-oriented
- Basic administrative knowledge
- Detail-oriented
- Superior organization ability
- Goal-oriented
- Excellent communication skills
- Strong work ethic
- Outstanding interpersonal skills
Timeline
Wave Analyst
Nordstrom
07.2017 - Current
Picker
Nordstrom
08.2015 - 07.2017
Sales Associate
Tommy Hilfiger
07.2010 - 08.2015
High School Diploma -
Solano School District