Johnathon Mercado-Knowles
San Bernardino,CA
Summary
With demonstrated experience in group facilitation and individual engagement, I am looking to advance to a position where I am part of a committed team that strives to provide excellent service while achieving professional and personal goals set by the company, my team, and myself.
Overview
8
8
years of professional experience
Work History
Wave analyst
NORDSTROM RACK DISTRIBUTION CENTER
San Bernardino, CA
08.2021 - Current
- Day to day facilitation of work flow in Outbound supply chain (from Stock control pallet build to Outbound shipping)
- Manage wave creation and releases
- Manage work flow into PTL and packing lines maintaining work flow for supply chain
- Providing coordination between all three departments for labor adjustments
- Provide recommendations to on floor leadership for adjustments to maintain proper labor
- Conduct research on missing cases, totes, and any issues preventing timely production
- Assist in maintaining a low p90
Warehouse Associate
NORDSTROM RACK DISTRIBUTION CENTER
San Bernardino, CA
03.2021 - 08.2021
- Use Highjump to solve order shipping issues
- Responsible for maintaining order schedule, no packages over 4 days old
- Auditing and researching all un-shippable products and packages
- Process improvement in outbound department
Owner operator
Empire Educators | CA
San Bernardino
05.2017 - 04.2021
- Responsible for payments to and from clients
- Responsible for scheduling clients with tutors
- Responsible creating and distributing all tutoring and program material
- Responsible for ordering and maintaining inventory of teaching materials
- Provided tutoring for persons between the ages of 8-27
- Responsible for sales and parent pitches
Director of Public Safety
UNIVERSAL PROTECTIVE SERVICES
San Bernardino
01.2014 - 06.2016
- Responsible for maintaining standards for all guards
- Responsible for disciplinary actions for repeated offenses of breaking policy
- Customer service, interacting with customers through out patrols
- Communicating effectively Guards and customer concerns to client management and Director
- Responsible for all scheduling and payroll dates
Education
multiple lower division courses including delinquent behaviors lecture and lab courses. - Social Behavioral Science, delinquent and Economic behaviors
CSUMB
Skills
- WMS/Highjump familiarity,
- Leadership, Teamwork,
- Microsoft Office,
- Adaptability/ Flexibility
- Time Management,
- Interpersonal Communication and Conflict Resolution
- Information gathering
- Statistic analysis
- Problem-Solving
- Analytical and Critical Thinking
Timeline
Wave analyst
NORDSTROM RACK DISTRIBUTION CENTER
08.2021 - Current
Warehouse Associate
NORDSTROM RACK DISTRIBUTION CENTER
03.2021 - 08.2021
Owner operator
Empire Educators | CA
05.2017 - 04.2021
Director of Public Safety
UNIVERSAL PROTECTIVE SERVICES
01.2014 - 06.2016
multiple lower division courses including delinquent behaviors lecture and lab courses. - Social Behavioral Science, delinquent and Economic behaviors
CSUMB
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