Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kaitlyn Balboni

Wareham,MA

Summary

Dynamic professional with extensive experience in customer service and staff management. Experienced with team leadership, operational management, and customer service excellence as well as money handling and operational oversight in fast-paced environments. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager/Event Coordinator

Viscariello Hospitality Group
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, payroll, daily tip reports and monitored claimed cash.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Hiring manager: assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Paraprofessional

Plymouth Public Schools
01.2021 - 06.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.

Veterinary Practice Manager

Tierarztpraxis Dr.Bendel
08.2018 - 11.2021
  • Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while following labor budgeting.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.

Education

Certification of Veterinary Technology - Veterinary Medicine

Alexander Fleming Schule
Stuttgart, Germany
05-2021

High School Diploma -

Plymouth North Highschool
Plymouth, MA
06-2018

No Degree - German Language

Ferdinand Porsche Gymnasium
Stuttgart, Germany
09-2017

Skills

  • Customer service
  • Money handling
  • Problem-solving
  • Time management
  • Staff management
  • Conflict resolution

Certification

B2 Certification of German Language

of the Common European Framework of

Reference for Languages (CEFR)


Certification of Veterinary Medicine

Certification of Veterinary Radiology


CPR Certification

Languages

German
Professional Working

Timeline

Assistant Manager/Event Coordinator

Viscariello Hospitality Group
10.2021 - Current

Paraprofessional

Plymouth Public Schools
01.2021 - 06.2021

Veterinary Practice Manager

Tierarztpraxis Dr.Bendel
08.2018 - 11.2021

Certification of Veterinary Technology - Veterinary Medicine

Alexander Fleming Schule

High School Diploma -

Plymouth North Highschool

No Degree - German Language

Ferdinand Porsche Gymnasium

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Kaitlyn Balboni