Kaitlyn Beheler
Inman
Summary
Dynamic and results-oriented professional with a proven track record at Academy Sports + Outdoors, enhancing store performance through innovative merchandising and exceptional customer service. Skilled in merchandise planning and pricing strategy, alongside strong abilities in resolving customer inquiries with patience and composure. Demonstrated leadership in training teams, ensuring operational excellence and positive customer experiences.
Experienced with product display strategies and inventory control techniques. Utilizes customer insights to create appealing and profitable store layouts. Track record of contributing to increased sales and customer satisfaction through meticulous merchandising practices.
Overview
4
4
years of professional experience
Work History
Merchandising Associate
Academy Sports + Outdoors
10.2023 - Current
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Updated signage and price tags to reflect current sales.
Lead Cashier
Academy Sports and Outdoors
05.2021 - 10.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Education
High School Diploma -
Boiling Springs High
Boiling Springs, SC05-2021
Skills
- Merchandise planning
- Pricing strategy
- Brand awareness
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Payment processing
- Customer inquiries
- Refund handling
Timeline
Merchandising Associate
Academy Sports + Outdoors
10.2023 - Current
Lead Cashier
Academy Sports and Outdoors
05.2021 - 10.2023
High School Diploma -
Boiling Springs High
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