Kaitlyn Belfi
Ballston Lake
Summary
Skilled Administration Coordinator with prior experience in streamlining office operations, managing administrative tasks, and coordinating staff activities. Strengths include efficient multitasking, effective communication skills, and sound decision-making abilities. Notable for proactively implementing process improvements that enhanced productivity and reduced operational costs in previous roles.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Marketing and Administration Coordinator
Maccio Physical Therapy
Troy
06.2025 - Current
- Manage patient communications and scheduling; verify insurance benefits, collect copays, and coordinate workers’ compensation/no-fault claims with insurers and attorneys to ensure accurate billing and timely appointments.
- Produce and schedule social media content and collaborate with an outsourced marketing agency to set monthly goals and execute campaigns, driving a 90% increase in company visibility and engagement.
- Analyze CRM data to measure marketing effectiveness and optimize outreach strategies, increasing patient calls and new-patient bookings.
- Create and distribute interactive patient newsletters and represent the clinic at community marketing events to boost inbound call volume and new appointments.
- Transcribe dictated clinical notes for physical therapists, maintaining accurate patient records and supporting clinical workflow.
Marketing Intern
Optymum Potential
Albany
02.2025 - 06.2025
- Researched and identified nationwide speaking opportunities to expand organizational reach and audience engagement
- Revamped website content to maintain freshness, clarity, and brand impact
- Developed persuasive proposals for new partnerships and speaking engagements
- Refreshed presentations for improved interactivity and audience retention
Manager
Miracles On Lice
Albany
06.2019 - 06.2025
- Managed purchase orders and tracked inventory to ensure accuracy and operational efficiency
- Improved team performance through targeted coaching, training, and performance feedback
- Resolved customer issues while enforcing service standards and exercising sound, timely decision-making
Digital Marketing Intern
CVM Enterprises
Albany
11.2024 - 02.2025
- Optimized LinkedIn profile to enhance professional visibility and engagement.
- Analyzed CRM software to improve data management and customer-relationship strategies.
- Created and implemented social media content to strengthen brand awareness and expand reach.
Education
Bachelor of Science - Business Administration
University At Albany
Albany, NY 08.2021 - 05.2025
Skills
- Social media marketing
- Data analysis
- Project management
- Customer relationship management
- Canva
- Adobe Suite
- Microsoft 365
- Google workspace
- Wordpress
- Google Analytics
Certification
- Google analytics
Timeline
Marketing and Administration Coordinator
Maccio Physical Therapy
06.2025 - Current
Marketing Intern
Optymum Potential
02.2025 - 06.2025
Digital Marketing Intern
CVM Enterprises
11.2024 - 02.2025
Bachelor of Science - Business Administration
University At Albany
08.2021 - 05.2025
Manager
Miracles On Lice
06.2019 - 06.2025