Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaitlyn Berthold

Wilkins Township

Summary

Accomplished Assistant Store Manager with more than five years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Seamstress

One White Lane
12.2023 - 10.2024
  • Altered and hemmed wedding dresses to create custom-fitted styles.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
  • Drafted designs and patterns for original garments.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.

Sewing Machine Technician and Sales Associate

Thornton Sewing Machine Co
06.2022 - 05.2023
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Performed preventive maintenance to promote machine reliability and longevity.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained equipment performance by lubricating and cleaning components.
  • Communicated with outside vendors to attain appropriate parts and tools.
  • Examined parts for defects such as breakage or excessive wear.
  • Asked questions to understand the customers needs to be able to recommend the right machine for them
  • Recommended add on to their machine to enhance their project and to make it easier

Store Manager

Epoxy Depot
08.2020 - 05.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Supervised guests at front counter, answering questions regarding products.

Part Time Manager

Joann Fabrics
10.2015 - 08.2020
  • Enhanced productivity by implementing efficient time management strategies for team members.
  • Instituted a culture of continuous improvement where employees were encouraged to identify inefficiencies or bottlenecks in existing processes leading to ongoing enhancements of time management practices.
  • Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
  • Developed and managed schedules for optimal resource allocation, maximizing overall efficiency.
  • Created customized time tracking tools to monitor employee performance and identify areas for improvement.

Education

Bachelor of Science - Fashion Design

The Art Institute of Pittsburgh
Pittsburgh, PA
07.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Client Relations
  • Scheduling
  • Itinerary Planning
  • Interpersonal communications

Certification

  • National TAP Test from The Travel Institute (Issued April 2024)

Languages

Italian
Limited Working

Timeline

Seamstress

One White Lane
12.2023 - 10.2024

Sewing Machine Technician and Sales Associate

Thornton Sewing Machine Co
06.2022 - 05.2023

Store Manager

Epoxy Depot
08.2020 - 05.2022

Part Time Manager

Joann Fabrics
10.2015 - 08.2020

Bachelor of Science - Fashion Design

The Art Institute of Pittsburgh

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Kaitlyn Berthold